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Commure Pro is designed to be very flexible, so that each institution can adapt the application to fit their specific needs. In addition, each user can also adapt the application to fit their own personal needs, using a series of preference settings. The majority of these preference settings are configured within the Commure Pro application, on the Preferences tab (see Establishing Your Preferences). Changes that you make on the Preferences tab affect the behavior of both the web application and your handheld device (if you use both of these applications). Users may also make some slight modifications directly on their handheld device. In addition to the changes you may make yourself to your personal preference settings, there are a variety of settings that only a system administrator may change. These settings usually affect your ability to access certain functions throughout the application. If you find that you do not have access to a particular feature that is described in this manual, but you would like to use it, contact your system administrator.

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Your Access Level Explained

Understanding Your Account Access
When you log into the Commure Pro application, the tools available to you are determined by your access level to the system. Your access level can be one of the following:
  • Level 1 - These administrators have institution-wide privileges, that is, full access across all departments and users. Typically, these are system administrators who are responsible for the information technology systems within your healthcare organization. They are responsible for configuring the system to meet your organization’s needs. They have complete rights over themselves, as well as all other users in the system, including the ability to add new users.
  • Level 2 - These administrators can have a variety of different privileges, depending on how your organization has chosen to implement the system. They may be able to configure a department patient list template, stock charge macros, patient lists, and assignment lists for users within the departments for which they are responsible. They may also be able to add new users. Last, they may be billing administrators who are responsible for reviewing charges in the Holding Bin, and batching charges for final billing.
  • Level 3 - These users are typically healthcare providers. They use the Commure Pro application to create and manage (includes sharing) their patient lists, view patient information, review their schedules, enter charges for their patients, enter batch charges for multiple patients, create personal charge macros, and create personal views to control the number of patients on their patient lists. Additionally, your organization may provide limited access to ancillary staff, who might use the system to manually register patients, and cancel or reassign appointments.

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Data Protection And Patient Safety

Understanding Access Restrictions to Patients and Their Data
In addition to the basic access levels described in the previous section, there are a variety of other settings that determine your access to specific functions within the application. Each of those is discussed in the sections that describe those functions. However, there are some additional settings that affect your ability to access patient, charge, and clinical data throughout the entire application as a whole. These settings include the following:
Only an administrator can access and configure these settings for a user.
Restrict Patient Lookup to setting determines which patient visits are available for selection throughout the system. Some organizations are comprised of multiple facilities and therefore have a very large patient census. In this case, the system administrator may use the Restrict Patient Lookup to setting to reduce the number of patient visits from which a user can select, in order to make it easier for them to find the patient visits they want. Once a user has selected a patient visit, the amount and type of information that they can view for that patient may also be restricted, based on the Can View Clinical Results (Web Only), Set Patient List Charge View Access, and Set Charge Desktop View Access settings. Restrict Patient List and Relationship Lookup To setting determines which patient lists and relationships are available for selection based on affiliation to either the user, department, facility, or all throughout the system. Can View Clinical Results (Web Only) setting determines whether or not users can view clinical information for patients on the web. If No is selected, all of the clinical display options in the center column of the Patient List tab are turned off for the user (such as Lab Results, Test Results, Medications, Order Status, etc.). The user also cannot view a patient’s reason for visit from any display option or report. Set Patient List Charge View Access setting is used to control the amount of charge information that you can view on the Patient Charge Status tab and in the standard Patient Data Display (the Patient Data Display is available on the Patient List tab or by clicking the Details icon __ in a variety of options). Set Charge Desktop View Access setting controls a user’s overall access to the Charges tab, as well as the amount of charge information that they can view on it. The Charges tab contains review, reporting, and management options for billing data.