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Commure Pro Messaging is an internal text messaging system that lets you exchange messages with other users in your organization, including text, images, and patient links.

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Sending Commure Pro Messages

The Commure Pro Messaging module is an internal text messaging system. You can exchange text messages in real time with other users in your organization, if your administrator has enabled this feature for you via the setting below. The messages can include images, as well as links to patients. Using Commure Pro Messaging, you can send text messages to other persons within your organization and receive system messages via the Commure Pro Messaging window, located in the bottom right corner of the screen. The window is collapsed by default—just click it to expand the window and start a conversation. While conversing via Commure Pro Messaging, you can send and receive links to patients, as well as send and receive images. You can also have several different conversations running at the same time. Any messages sent or received within the last 30 days are retained, so that you can return to a previous recent conversation and pick up where you left off. The length of time for which messages are saved is configurable for the organization as a whole; please consult your Commure Pro representative if your organization wishes to change it. Commure Pro Messaging is also available on Commure Pro’s mobile applications. If you use one of these applications, you have access to all of the same features as described above. In addition, if you and the other person are both using Commure Pro Messaging on a mobile device, you can call each other directly from the Commure Pro Messaging module. To receive a phone call, you must have a callback phone number configured. You can configure this number on your mobile device, or here in the Commure Pro web application.

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Turning Commure Pro Messaging On

The collapsed Commure Pro Messaging window is located in the bottom right corner of the main Commure Pro application window, no matter which option you happen to be using at the moment. This means that you can use Commure Pro Messaging at any time, from any option. Your administrator can configure your user profile so that Commure Pro Messaging is automatically turned on each time you log into the Commure Pro application. When Commure Pro Messaging is turned on, your name shows as available for messaging to other providers in your organization, for whom Commure Pro Messaging is also enabled. If you receive a message, you are notified immediately. Your user profile may be configured so that Commure Pro Messaging is turned off when you log into the application. When Commure Pro Messaging is turned off, your name shows as offline, and you are not alerted when new messages arrive. You can manually turn on Commure Pro Messaging by opening the Commure Pro Messaging window and clicking the Turn On Messaging button. Commure Pro Messaging will remain on until you log out of the application.

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Starting or Continuing a Conversation

At any time you can start a new conversation with a person or group, or continue a previous conversation.
  1. Click the collapsed Commure Pro Messaging window title bar, located in the bottom right corner of the screen.
The Commure Pro Messaging window pops up.
  • If Commure Pro Messaging is currently turned on, any previous conversations that you had during the current Commure Pro web session (and that you did not close) are shown as tabs across the top of the window.
  • If Commure Pro Messaging is currently turned off, “Messaging is OFF” is displayed. Click the Turn on Messaging button to turn it on.
  1. Determine whether to continue a previous conversation, or start a new one:
    • To continue a previous conversation with a person or group shown in a tab across the top, click on the tab. The conversation screen is displayed and you can see the conversation history. Any messages sent or received in this conversation within the last 30 days are shown.
    • If there are conversation tabs displayed, but not for the person with whom you want to converse, click the Add Conversation button to the far right of the tabs to start a new conversation. Or, if there are no conversation tabs displayed at all, just click anywhere in the window to start a new conversation. When the Search screen is displayed, search for and select the person with whom you wish to converse. As a starting point, the search screen displays a list of all the persons with whom you have conversed within the last 30 days, with the most recent person listed at the top. A status indicator displays to the left of each user’s name to show if they are Online , Offline , or if their status is Unknown .
  2. Select a person using one of these methods:
    • Recent Conversations: Scroll up or down through the Recent Conversations list and select the one you want to continue.
    • Select an Individual Person: By default, search results include Commure Pro Messaging users across all facilities you’re associated with. You can filter the search results using the Facility drop-down. Select a facility from the list to display only the Commure Pro Messaging users from that facility.
    Search for a person by typing at least three letters of the person’s first name, or last name, or specialty in the Search field at the top of the screen. You can type a combination of up to two search terms to narrow the results, including first name, last name, or specialty. For example, if you are searching for a provider named Carl Jones whose specialty is Pediatrics, the following search terms would find the provider: “car jone,” “carl ped,” “jones ped.” As you type, only the persons whose names or specialty contain those letters are displayed. A user’s role may display below their name in the search results. Select the person when you see their name on the list. If your organization is also using the On-Call feature, you will see two tabs at the top of the screen, labeled By Name and On Call . The By Name tab is selected by default, but if you had previously used the On Cal l tab, it will instead be selected. To start a new search by name, you must first select the By Name tab.
For sites setup to allow messaging with non-Commure Pro users: If the Directory Service used to find message recipients is unavailable or inaccessible, then only the local database of Commure Pro users can be searched at that time.
You may schedule a message to be sent at a later date and time. For information about his, see Scheduling a Message for Delivery.
  1. Start conversing with the selected person. a. Begin typing your message in the text field at the bottom of the window. Make any edits to the text as necessary until your message is acceptable and then press the Enter key on your keyboard to send the message. Your message is sent to the recipient and is also displayed on the right side of the conversation history. A status of “Unread” is displayed to the left of your message until the recipient actually opens the conversation tab containing your message and views it.- b. When the recipient responds, you can continue to converse back and forth.
  2. (Optional) Send a patient link or an image to the other person (see Sending or Receiving a Patient Link in a Message or Sending or Receiving an Image in a Message).
  3. When the conversation is over, you can do any of the following:
    • If you think you might continue this conversation later, leave the conversation tab open and just click on the Commure Pro Messaging window title bar to collapse it back down to the bottom of the screen. If you open Commure Pro Messaging again within the same Commure Pro web session, the conversation tab with this provider will still be available.
    • If you have no immediate plans to continue the current conversation, you can click the “X” to the right of the recipient’s name to close the conversation tab. Then click on the Commure Pro Messaging window title bar to collapse it back down to the bottom of the screen.
    • If you want to start another conversation with a different person immediately, click the Add Conversation button to the far right of the recipient’s name and start a new conversation as described above.

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Scheduling a Message for Delivery

There may be times when you are ready to send or respond to a message, but do not want to send it immediately. For example, maybe you are composing a message to a recipient who you know has left work for the day and you don’t want to disturb them, or you’re on weekend coverage and you have a non-urgent question that can wait until Monday. In any of these types of scenarios, you can compose a message and then schedule its delivery for a future date and time. To schedule a message for delivery:
  1. Find a message recipient by selecting an individual or group, as described in Step 3 of Starting or Continuing a Conversation.
  2. Compose the complete message that you want to send in the text field at the bottom of the Commure Pro Messaging window.
(Optional) Insert an image to include one with your message (for details, see Sending or Receiving an Image in a Message). (Optional) Attach a patient link that you want to include with your message (for details, see Sending or Receiving a Patient Link in a Message).
Your message cannot be edited after it is scheduled, so be sure that the text, image, and patient link (if included) are just the way you want them.
  1. After your message is completely typed, click the Schedule Message icon in the bottom-right corner of the text field.
The Schedule Message Delivery pop-up displays. If you have scheduled a message before, the most recently used date and time are displayed for you to reuse (as long as it is still in the future), as well as an option to choose a custom date and time.
  1. Choose the date and time you want your message delivered using one of these options:
    • Select the last used date/time to schedule the message.
    • Click Pick Date and Time to specify the date and time when you want the message sent. Click the calendar icon then select the day you want to send the message, and then use the Hour, Minute, and AM/PM drop-down menus to specify the time to send the message (in 15-minute increments), and then click the Save button to schedule the message.
The exact time that a recipient receives a scheduled message may be delayed by a few minutes, depending on how frequently your site has been configured to process scheduled messages.
  1. Close the conversation tab or click the Add Conversation button to go to the Recent Conversations screen.
If the recipient with whom you’ve scheduled a message is already in your list of Recent Conversations, a Scheduled icon is displayed next to their name. You can hover over it to see a tooltip pop-up displaying the date and time of the scheduled message. A new tab becomes available at the top of the Commure Pro Messaging window where you can view your scheduled message. For more info on this, see Managing Scheduled Messages.

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Managing Scheduled Messages

Messages may be scheduled for delivery at a future date and time. The scheduled message queue is on a dedicated tab in Commure Pro Messaging. There, you can view the list of scheduled messages, edit the date and time for a scheduled message, or entirely delete scheduled messages. To view a list of scheduled messages:
  • In the Commure Pro Messaging window, click the View Scheduled Messages tab.
    • Scheduled messages are listed in ascending order based on their scheduled send date and time, and appear with a Scheduled icon .
    • After a scheduled message is sent successfully, it is removed from this list.
    • If a scheduled message fails to send successfully, it will remain in the list with a failed icon !, and will be purged from the list based on the configured value for retaining messages (30 days, by default). To edit a scheduled message’s delivery date/time:
  1. In the Commure Pro Messaging window, click the View Scheduled Messages tab.
  2. Hover over the scheduled message you want to edit and then click the Edit button .
A pop-up window displays the current message schedule and a preview of the message to be sent.
The message text to be sent cannot be edited, nor can attached images/patient links.
  1. Select a new date and time in the pop-up window that displays and then click the Save button.
The scheduled message is updated.

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To delete a scheduled message

  1. In the Commure Pro Messaging window, click the View Scheduled Messages tab.
  2. Hover over the scheduled message you want to edit and then click the Delete button .
A confirmation window appears asking if you are sure you want to delete the scheduled message.
  1. Click Yes to delete the message.
The scheduled message is removed from the list of scheduled messages.

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Viewing and Responding to Unread Messages or Notifications Messages

All Commure Pro Messaging users can receive messages sent from other Commure Pro Messaging users, and possibly other persons in your organization who are non-Commure Pro users. These types of messages are General messages. If New Result Notification message types are also enabled for your site, providers can receive system-generated messages, which are intended to notify them when the result has been received for a specific lab, radiology, or an Other Type test they ordered and for which they requested a result notification. These types of messages are displayed within a Notifications conversation in the Recent Conversations list. New result notifications include a patient link and a summary of the result. For test results, the test name and the date/time of the test result displays. For lab results, the lab components display with highlighting for critical and abnormal results and the date/time for the lab result. Click the test name or the lab result to view the result details in the Test Results or Lab Results module, respectively. To receive new result notification messages, you must select the Notify when order resulted option when placing the patient’s lab, radiology, or other test order in the Orders module. This process is described in Requesting Notifications when Results are Available. Other types of notifications may be configured in your system for which a provider does not specifically subscribe to receive. For example, a site may be configured to receive a result notification for a specific Lab Result or Test Result to notify the ordering provider when the result is returned. This could be any result for which a site decides they would like a result notification (for example, Influenza (Flu) or Coronavirus disease (COVID-19)). When a provider submits an order for a lab or test that is configured this way, the results are automatically sent to the ordering provider if that provider is a Commure Pro Messaging user. When you receive either type of message, the application alerts you in several ways, depending on what you are doing at the moment.
  • If you are currently logged into the Commure Pro application, and you already have the Commure Pro Messaging window open:
    • If you already have a conversation open with the sender, then the new message is immediately displayed in the conversation history.
    • If you are conversing with a different person or group, a new conversation tab is automatically opened for the sender and the notice “(n) New Message(s)” is displayed in the title bar of the Commure Pro Messaging window. The number (n) represents the total number of unread messages. At any point, you can click on the new conversation tab to switch conversations.
  • If you are currently logged into the Commure Pro application and Commure Pro Messaging is turned on, but the Commure Pro Messaging window is collapsed:
    • Each time you receive a new message, the notice “(n) New Message(s)” is immediately displayed in the title bar of the collapsed Commure Pro Messaging window. The number (n) represents the total number of unread messages. Click the collapsed Commure Pro Messaging window title bar to pop up the Commure Pro Messaging window. On the Search screen, new unread message are shown at the top of the list with a New Message icon displayed on the right side. Click on a message in the list to open the conversation tab.- If you are currently logged into the Commure Pro application but Commure Pro Messaging is turned off, or if you are not currently logged into the application:
    • You are not immediately notified when a new message arrives. To check if any new messages have arrived since the last time you used Commure Pro Messaging, log into the Commure Pro application (if not already logged in) and/or turn on Commure Pro Messaging by clicking the Turn On Messaging button in the Commure Pro Messaging window. Once Commure Pro Messaging is turned on, the notice “(n) New Message(s)” is displayed in the title bar and the Commure Pro Messaging window pops up to display the Search screen. The Search screen shows your Recent Conversations list, with new unread message at the top of the list with a New Message icon displayed to the right side. Click on a message to open the conversation tab and view the message(s). Settings that control this feature: Admin - Institution - Messaging - Message Types

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Starting and Managing Group Message Conversations

If group messages are enabled, you can have a conversation with multiple Commure Pro Messaging users at one time (on-call services and non-Commure Pro users cannot be included in group messages). Group messages could be used to contact a group of physicians with the same specialty all at once about a consult, or to send a message to a few physicians who cover each other’s patients to find out who is available during a particular time period, or as a way to communicate with multiple providers that are part of a patient’s care team. All group message participants have the same controls available to them. Each member can add and remove participants, rename the group, and all members are able to leave the group. However, after a member leaves a group message, they must be added back to the group by a member of the conversation if they need to re-join. Group conversations with activity within the last 30 days are retained in the Recent Conversations list. The length of time for which messages are saved is configurable for the organization as a whole; please consult your Commure Pro representative if your organization wishes to change it.

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Starting a Group Message

  1. Open Commure Pro Messaging to the search screen (as described in Starting or Continuing a Conversation).
  2. Click the Name tab, if it is present.
  3. Click the + New Group button.
The Create Group screen displays.
  1. (optional) Type a Group Name in the text field to identify the group (for example, a care team, or a specialty group, or coverage type). The field accepts up to 30 alphanumeric characters. This text displays in the message tab when the conversation is open. If you do not specify a group name, the group members’ names are shown instead.
    Once you have added a group name, you can edit the name but you cannot delete it.
  2. Search for a person to add to the group. By default, search results include Commure Pro Messaging users across all facilities you’re associated with. You can filter the search results using the Facility drop-down. Select a facility from the list to display only the Commure Pro Messaging users from that facility.
Type at least three letters of the person’s first name, or last name, or specialty in the Search field near the top of the screen. You can type a combination of up to two search terms to narrow the results, including first name, last name, or specialty. For example, if you are searching for a provider named Carl Jones whose specialty is Pediatrics, the following search terms would find the provider: “car jone,” “carl ped,” “jones ped.” As you type, only the persons whose name or specialty contain those letters are displayed. A user’s role may display below their name in the search results. Select the person when you see their name on the list.
  1. Click a name to add that person to the group. A checkmark appears next to their name to indicate they have been added. You can click the name again to remove them from the group if they were added in error.
  2. Continue to search for the providers you want in the group, and add them. As you select providers, the number of group members displays on the Create (n) button at the bottom of the window.
  3. When you have added all of the group members you want for the conversation, click the Create button.
The group message is created and the conversation tab opens with either the group name or the members’ names displayed at the top of the screen.
  1. Start conversing with the group. a. Begin typing your message in the text field at the bottom of the window. Make any edits to the text as necessary until your message is acceptable and then press the Enter key on your keyboard to send the message. Your message is sent to the participants and is also displayed on the right side of the conversation history.- b. When a group participants responds, you can continue to converse back and forth. c. (Optional) Send a patient link or an image to the group (see Sending or Receiving a Patient Link in a Message or Sending or Receiving an Image in a Message).
  2. When the conversation is over, you can do any of the following:
    • If you think you might continue this conversation later, leave the conversation tab open and just click on the Commure Pro Messaging window title bar to collapse it back down to the bottom of the screen. If you open Commure Pro Messaging again within the same Commure Pro web session, the conversation tab with this group will still be available.
    • If you have no immediate plans to continue the current conversation, you can click the “X” to the right of the group name to close the conversation tab. Then click on the Commure Pro Messaging window title bar to collapse it back down to the bottom of the screen.
    • If you want to start another conversation with a different person or group immediately, click the Add Conversation button to the far right of the group name and start a new conversation as described in Starting or Continuing a Conversation.

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Managing a Group

  1. Open the group conversation that you want to change.
    • If the message is open in a tab, click the tab to show the conversation.
    • If the conversation is not open in a tab at the top of the Commure Pro Messaging window, click the group conversation in the Recent Conversations list.
  2. Click the group name in the tab at the top of the conversation.
The Group Details page displays.
  1. Perform the desired action(s) on the Group Details page:
    • Rename a group message. a. The group name (if any) appears below the Group Details title. Click the group name to enabled a text field and type a new name or edit the existing text. b. Click outside the text field to save your changes.
    • Add a participant to the group message.
      1. Search for a person to add to the group. By default, search results include Commure Pro Messaging users across all facilities you’re associated with. You can filter the search results using the Facility drop-down. Select a facility from the list to display only the Commure Pro Messaging users from that facility.
      Type at least three letters of the person’s first name, or last name, or specialty in the Search field near the top of the screen. As you type, only the persons whose name contain those letters are displayed. You can type a combination of up to two search terms to narrow the results, including first name, last name, or specialty. A user’s role may display below their name in the search results. Select the person when you see their name on the list. For example, if you are searching for a provider named Carl Jones whose specialty is Pediatrics, the following search terms would find the provider: “car jone,” “carl ped,” “jones ped.”
      1. Click a name to add that person to the group. A checkmark appears next to their name to indicate they have been added. You can click the name again to remove them from the group if they were added in error.
      2. (optional) Continue to search for the persons you want in the group, and add them. As you select providers, the number of members you are adding displays in the Add (n) button at the bottom of the window.
      3. When you have added all of the group members you want for the conversation, click the Add button. The user is added to the group and can see the entire conversation history. -
      • Remove a participant from the group message.
      1. Position your cursor over the name of the group member you want to remove. The name is highlighted and a Delete button becomes visible on the right side of the row.
      2. Click Delete to remove that group member. A confirmation message appears.
      3. Click Yes to remove the user from the group message. After a participant is removed from a group, the group message remains in their Recent Conversations list for 30 days (just like other messages). They can access the conversation history and view the group details from when they were part of the group message, but they do not receive new messages and cannot contribute to the conversation. Additionally, former participants no longer have administration controls over the group, so they are unable to add or remove participants nor rename the group.
      When adding or removing group members, a message appears in the group conversation stating the date and time of the change, the name of the affected member, and the group member who performed the change.
      • Leave a group message.
      1. At the bottom of the page, click Leave Conversation. A confirmation message appears asking if you are sure you want to leave.
      2. Click OK to confirm you want to leave.
      The conversation tab remains open and you can still see the conversation up to the point you left. but you are no longer able to participate in the conversation or manage the group message. The group message will remain in your Recent Conversations list for 30 days.
Changes to a group message are noted in the conversation screen for all participants to see.
  1. To close the Group Details page and return to the conversation, click the X near the top of the window.

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Working with On-Call Provider Schedules in Commure Pro Messaging

When on-call schedule searches are enabled, an On Call tab is available at the top of the Commure Pro Messaging window. The On Call tab displays a list of the current on-call providers for the facility (or facilities) to which the current user is assigned. Each row in the list shows:
  • The on-call service for that provider and the facility to which they are assigned.
  • Provider name as it appears in the on-call system.
  • An Information icon to access on-call schedule information or a Warning icon if the provider is not a Commure Pro Messaging user. For more information see Viewing Provider Information. To select an on-call provider for a message:
  1. Open Commure Pro Messaging to the search screen (as described in Starting or Continuing a Conversation).
  2. Click the On Call tab .
A list of providers that are on call is displayed in alphabetical order by on-call service.
  1. (Optional) If you are associated with more than one facility, you can filter the list of providers using the Facility drop-down. Select a facility from the list to display only the on-call providers for that facility.
  2. In the Search field at the top of the screen, search for a person by typing at least three letters of the on-call service, or at least three letters of the person’s first or last name (if you know it). You can type a combination of up to two search terms to narrow the results, including service, last name, or first name. For example, if you are searching for the provider who is on call for Pediatrics, and you think it might be Carl Jones, the following search terms would find the provider: “pedi” or “ped jones.”
As you type, only the persons whose on-call service or name contain those letters are displayed. A user’s role may display below their name in the search results. Select the person when you see their name on the list.
  1. (Optional) Tap the Information icon or Warning icon next to a provider’s name to view that person’s on-call schedule information. If additional notes are available in the scheduler system, such as a phone number or email address, they are displayed. For Commure Pro Messaging users, their specialty and facilities are shown as well.
  2. Proceed to send a message to the on-call provider as described in Starting or Continuing a Conversation, starting Step 4.

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Viewing Provider Information

An icon displays on the right side of each provider’s name in Commure Pro Messaging that provides access to information about the provider. There are two types of icons that can display, depending on whether or not a provider is a Commure Pro Messaging user.
  • For Commure Pro Messaging users, an Information icon displays next to the provider name.
  • For non-Commure Pro Messaging users, a Warning icon displays next to the provider name. You may see this icon instead of an Information icon on the On Call tab since the providers are pulled from a system that could include non-Commure Pro users. You cannot send messages to these providers.
To see provider details:
  • Click the Information icon or Warning icon next to a provider you want to view.
The Provider Details window is displayed showing information for the provider as it exists in the Commure Pro database, including Last Name, First Name, their Specialty, their Facilities, and their User Roles (if available). A provider’s Specialty and User Roles may also display with their name in other places in Commure Pro Messaging, such as in search results, the Recent Conversations list, conversation window, and on the Group Details screen. If on-call searching is enabled, clicking the Information icon on the On Call tab also shows an On-Call Schedule section that includes information as it appears in the on-call system. For example, the provider’s specialty and name, on-call hours, contact notes (such as a phone number or email address), and their schedule type.
If the on-call provider is not a Commure Pro Messaging user (a Commure Pro user with Commure Pro Messaging disabled or not a Commure Pro user), a warning message displays above the On-Call Schedule and Physician Contact sections (and Specialty and Facilities information is not displayed in the Physician Contact section).
During a conversation, you can send a patient link to the other person, receive a patient link, or clear the current patient link. You may send patient links only for the patients on your currently selected patient list. You cannot send or receive patient links to/from non-Commure Pro users. To send a patient link in a conversation:
  1. Start or continue a conversation as described in Starting or Continuing a Conversation.
  2. On the Patient List tab, select a patient from the current patient list (switch lists first, if the patient you want to send is on a different list).
  3. In the conversation window, select the Patient button .
A link to the patient is added to the conversation screen as a thumbnail in the text field.
  1. (Optional) If you would like to send a message to the recipient along with the patient link, enter the text that you want to send in the field.
  2. Press the Enter key to send the patient link to the recipient.
When the recipient receives the link, they can view that patient’s information, and add the patient to a list. The patient link is also displayed in the conversation history so that you know which patient you sent. You will notice that the patient link remains at the top of the screen as your conversation continues, to indicate that this portion of the conversation is about this particular patient. At any time you can send another link for a different patient by first clearing the current patient (see next paragraph) and then repeating Steps 2 and 3. To clear a patient link from the conversation history so that you can converse on an entirely different topic (or send a link for a different patient):
  • Select the Patient button .
The message “Patient Context Closed” is displayed to indicate that the conversation is no longer about the previous patient. You can now converse about a different topic, or send a different patient link. If you receive a patient link from the other person:
  • Click the Add button to add the patient to your current list (switch patient lists if you want the patient added to a list other than your current list).
  • Click the patient link to view that patient’s information.
The Patient Data Display for that patient is shown. You can view any of the demographic or clinical information that you can normally view for a patient. When you are finished viewing the patient’s information, click Close to exit and return to your conversation.

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Communicating with a Patient’s Care Team in Commure Pro Messaging

If a care team has been defined for a patient in an external system, then you may be able to communicate with a member of the care team in Commure Pro Messaging when patient context is active. The Care Team screen in Commure Pro displays the providers on the patient’s care team, and allows you to exchange messages with those providers. This may include providers in the patient’s current facility with immediate responsibilities for that patient, as well the patient’s primary care physician or a specialist at another facility. Patient care team data is defined in an external system, and then pulled into Commure Pro when the Care Team screen is accessed. Each time the screen is opened within Commure Pro, the latest care team data is displayed, so the care team is always up-to-date. To send a message to a care team member:
  1. Open patient context in a conversation by sending or receiving a patient link, as described in Sending or Receiving a Patient Link in a Message.
  2. In the patient header, click the Care Team button .
The Care Team screen displays, showing the list of providers for that patient.
  1. Tap a provider to see the available options to communicating.
The Send Message icon is available to communicate with care team members who are also Commure Pro Messaging users (or are non-Commure Pro users on a supported messaging client). To start a new conversation with the provider, click the Send Message icon. A conversation screen opens with the provider, and a patient link is added to the conversation. Proceed to send a message to the care team provider as described in Starting or Continuing a Conversation, starting at Step 4. The Information icon opens the Provider Details screen to show the available details for that care team member. If there are no details available for the provider, a message displays stating this.

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Sending or Receiving an Image in a Message

During a conversation, you can send an image to another person, or they can send one to you. The image that you want to send must already reside on your computer. You cannot send or receive photos to/from non-Commure Pro users. To send an image in a conversation:
  1. Start or continue a conversation as described in Starting or Continuing a Conversation.
  2. Select the Image button .
A file explorer window opens.
  1. Browse to the location of the image that you want to send and then select it. You can select files with the following extensions: .JPG, .GIF, .PNG, and .TIF.
The image is added to the conversation screen as a thumbnail in the text field.
  1. (Optional) If you would like to send a message to the recipient along with the image, enter the text that you want to send in the field.
  2. Press the Enter key to send the image to the recipient.
The image is displayed in the conversation history, so that you know what was sent. If you receive an image from the other person:
  • Simply view the image as it is shown in the conversation history or click on the image to see it in an image viewer. In the image viewer, you may adjust the photo using the viewer controls to rotate the image right or left in 90-degree increments , and increase or decrease the zoom level.
You cannot save the image on your computer or forward it to another person in any manner (via text, e-mail, or social media).

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Configuring a Callback Number

To configure a callback number in order to receive telephone calls when using Commure Pro Messaging on a mobile device, follow these steps:
  1. Click the collapsed Commure Pro Messaging window title bar, located in the bottom right corner of the screen.
The Commure Pro Messaging window pops up.
  1. Click Tools on the right side of the title bar.
The Edit Callback Number window opens.
  1. In the Phone Number field, type the phone number that should be used when another person calls you back. This field accepts only numbers, do not enter any parentheses or dashes.
  2. Click Save to save the number.
  3. Click the X in the upper right corner to close the Edit Callback Number window. You can change this number at any time by simply repeating the steps above. You can also change the number in the Commure Pro Messaging module in the Commure Pro mobile application on your Apple device.

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Supported Special Characters in Commure Pro Messaging

Some special characters are supported when searching for message recipients and when communicating with providers. These sections describe the supported characters.

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Supported Special Characters in Search Results

The following special characters are supported when searching for a message recipient:
Supported characters: . - ‘All other characters are ignored in search results.

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Supported Special Characters and Emojis in Conversations

The following special characters are supported when sending and receiving messages in Commure Pro Messaging on the web portal:
Supported characters:! @ # % & * ( ) - = + [ ] \ ; : ‘ " , . < > ? /Additionally, common emojis are supported when receiving messages on the web portal. Emojis are considered common if they are available on the first pages of the emoji screen. Others, such as flags, may not be visible on all platforms.