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The Commure Pro™ software system is comprised of several software applications. Following is information about the configuration settings necessary to run the following software applications.
  • Commure Pro Physician Portal ™: a web-based application that allows administrators and health care providers to view or enter basic demographic and visit data. Users can also view patient clinical data such as lab results, test results, clinical notes, medications, or vital signs.
  • Commure Pro Mobile Clinical Results ™: an application for handheld devices that enables health care providers to view and edit the same demographic, visit, and clinical data as found on the Physician Portal.
  • Commure Pro Desktop Charge Capture ™: A web-based application that gives administrators and health care providers access to visit, demographic, and charge data. Providers can enter or edit charges for their patients. Administrators can manage the charge entry process by editing charges, viewing charge reports, and submitting charges for final billing.
  • Commure Pro Mobile Charge Capture ™: an application for handheld devices that enables health care providers to view basic visit and demographic information for their patients, as well as enter charges for their patients at point-of-care. To modify the configuration settings for any of these applications, a system administrator must log into the web-based application purchased by their organization (for example, the Physician Portal or the Desktop Charge Capture application).
The Physician Portal application includes the standard tabs Patient List, Patient Summary, Patient Search, Inbox, and Admin. The Desktop Charge Capture application includes the standard tabs Patient List, Schedule, Patient Search, Charges, Inbox, and Admin The Admin tab is where you configure settings for the following applications:
  • Physician Portal (web) and Mobile Clinical Results (handheld)
  • Desktop Charge Capture (web) and Mobile Charge Capture (handheld) Access to the configuration settings depends on the user’s access level and permission settings:
  • System administrators have access to the Admin tab. System administrators can configure settings for all departments and users throughout an institution.
  • Department administrators also have access to the Admin tab and can configure settings for specific departments.

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PAT Access Levels

When you login to Commure Pro, your access level and user permissions determine which tools are available to you. Your PAT (P atientKeeper A dministration T ools)Access Level can be one of the following:
  • Level 0: users who have institution-wide privileges with access across all departments and users. These users also have privileges to manage high-level configuration settings. These include settings that can compromise user security, functions for loading software, and the ability to enable/disable options that a given organization has or has not purchased. Typically, only Commure Pro support and client services are designated as Level 0 users. There are two types of Level 0 users: those who are site administrators, and those who are not. A site administrator is a Level 0 user whose Site Admin preference is set to Yes (located on the User tab, under User Permissions). Only a site administrator can view and change this preference, in order to create additional site administrators.
  • Level 1: users who have institution-wide privileges with access across all departments and users. Typically, these are system administrators who are responsible for the information technology systems within a health care facility. They have complete rights over all users in the system, including the ability to add new users.
  • Level 2: users who have department-wide privileges. These users are able to configure stock charge macros, lab result snapshots, profiles, and patient list filters for users within specific departments. They are also able to add new users. They can review charges in the Holding Bin, and send batch charges to the billing router.
  • Level 3: health care providers who can use the Commure Pro application to manage their own patient lists, enter charges for their patients, and create personal filters to control the number of patients on their patient lists. Health care providers can also create personal charge macros, lab results snapshots, and profiles that are available only to them.
  • Help Desk: Users with Help Desk access can select users and reset passwords for these users, and can also unlock users when they get locked out of the system. Help Desk users cannot perform any other functions within the Commure Pro portal.

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Level 0 and Level 1 Administrators

When you log into the system (see Logging into Commure Pro), you see the Admin tab and all of its secondary tabs:Institution, Department, User, Tracking/Reporting, Bulk User Edit, System Management, and Preferences. You can configure settings for the entire institution and all of its users.

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Level 2 Administrators

When you log into the system (see Logging into Commure Pro), you see the Admin tab and under it the Department, User, and Preferences tabs. You can configure settings for departments over which you have administrative rights and for individual users within those departments.

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Help Desk Users

Authorized administrators can configure individual users with this access level to grant very limited administrative permissions to users who are delegated with the specific task of resetting passwords for users of the system. Typically, users configured with this access level have limited experience with the Commure Pro application and might be restricted from viewing patient and clinical data.

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Logging In and Out of Commure Pro

This section describes how to log in and log out of the Commure Pro web application.

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Logging into Commure Pro

To log into the Commure Pro web application:
  1. Type the website URL for the Commure Pro application (as provided by your facility) in the Address field of your web browser.
  2. Enter your Username and Password ins the Login screen when prompted.
  3. Click Login. The Commure Pro window appears, displaying only those tabs to which you have access as determined by your Access Level.
If you enter your password incorrectly, an error message appears: “Login Failed — Incorrect password.” Carefully re-enter your password and click Login again. Commure Pro uses pop-up windows. If you are using a pop-up blocker, enable pop-ups for Commure Pro, otherwise you will not be able to see the application. The Login window remains open while you are working in the Commure Pro application. You can minimize it but do not close it; closing it logs you out of Commure Pro.

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Logging Out of Commure Pro

To log out of the Commure Pro web application, click Logout in the upper right corner of the screen.

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Administrative Tasks in Commure Pro

This section gives an overview of functions that administrators can perform using Commure Pro. For more detailed information, see the relevant chapters in this manual.

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Viewing Notices

The View Notices link is provided under the System Management tab. It is available only to Level 1 users or Level 2 users with the Level 2: Can Edit Charges for Assigned Departments parameter set to Yes. Clicking View Notices displays a Notification window with a list of any or all of the following notices:
  • Incomplete User: Appears when setup and configuration for a user is not yet complete; the user’s account is locked as a result. Click Edit Users, choose the Users tab, and edit the user’s settings. Click Save to complete the setup of the user.
  • Unmapped Completed Status: Appears when a Lab Result completion status has not yet been mapped. Use the following setting to map them: Admin - Institution - Lab Results - Map Panel Completed Status
  • Unmapped Normalcy Status: Appears when a Lab Result normalcy status has not yet been mapped. See Mapping Panel Normalcy Status for details.

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Managing Administrative Settings

The Admin tab contains several secondary tabs that give Level 1 or 2 users access to administrative functions. The tabs are:Institution, Department, User, Bulk User Edit, Tracking/Reporting, and System Management. From the secondary tabs, you can select from the:
  • Institution tab: View an institution-wide status summary and configure settings for both handheld devices and software modules (such as Patient List, Charge Capture, and Problem List) on an institution-wide basis. Level 0 site administrators can also configure Site Administration settings, which enable/disable basic functions of the system.
  • Department tab: Configure department-wide settings, such as filters, populators, profiles, picker lists, and macros.
  • User tab: Configure settings for individual users, such as access level, filters, profiles, picker lists, macros, and personal preferences.
  • Tracking/Reporting tab: Review histories of data submissions and handheld device sessions.
  • Bulk User Edit tab: Edit settings for several users at the same time.
  • System Management tab: Establish system-wide settings.
  • Preferences tab: Establish settings for your own Commure Pro account.

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Accessing the Help Files

You can access the documentation at any time by clicking Help , displayed in the upper right of the screen. Some administrators might see additional options from this menu, if their permissions allow for emergency access. For more information, see the section below.

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Accessing the System in an Emergency

Selected administrators may have been granted permission to access some data in emergency situations. This permission is granted selectively to some level 0 or level 1 users, and access can be restricted to administrative or clinical data only, depending on how the administrator’s user permissions have been configured. In such cases, clicking Help yields one or more additional links for Emergency Clinical Access or Emergency Admin Access that the administrator can click to obtain this emergency access. For more information about configuring administrative settings to provide emergency access to one or more level 0 or level 1 administrators, see Level 0 and 1 System Administrator User Permissions.

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Restricting Access to the System During Maintenance

Authorized level 0 and level 1 administrators can disable the entire system with a single setting and prevent users from accessing the system during maintenance window periods, such as during upgrades or validation testing. When the system has been disabled, users are prevented from logging into the system unless they are exempt from this restriction (instructions for exempting users is provided below). Instead, users with restricted access see the message “Access to the system is temporarily disabled. Please try again later. Contact your administrator for more details.” Note that an administrator must be authorized to access to the Temporarily Disable System Access section referenced below. This authorization must be granted by an authorized administrator via the user preference Level 0/1 Allow Temporary Disabling System Access. To restrict access to the system during maintenance window periods:
  1. Click the Admin tab and then the Institution tab. The Institution Settings screen displays.
  2. Choose Site Administration from the Edit Settings preference.
  3. Scroll to the bottom of the screen, locate the section Temporarily Disable System Access, and enable the preference Entire System (Portal and Handheld Syncs).
  4. (optional) Locate the preference Bypass List for Entire System, click the Edit link, and select each user to exempt from restricted access during maintenance window periods.
    Options are also provided to disable system access for some applications individually. You can choose between CPOE, Medication Reconciliation, Mobile CPOE and Mobile Medication Reconciliation. In each case, both the restrictions and the associated bypass lists work in identical ways, only differing by the scope of the restrictions applied.
  5. (optional) Use the Custom Message preference to define your own specific message to display to users attempting to log into the system when it is disabled. If you leave this field blank, a default message displays to user when the system is temporarily disabled.
  6. From the Quick Details box, click the Save button. You are returned to the Site Administration settings screen and your list of exempt users displays next to the Bypass List for Entire System preference for your verification.
  7. Click Save to exit from Site Administration and save your changes.