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Installing the Commure Pro application on an Apple® device is simple. The installation can be performed by a system administrator or a provider (the end-user). If you are a provider installing the application, your system administrator provides you with the following information:
This page covers installation on Apple devices (iPhone, iPad). For Android installation, see Installing Commure Pro on Android Devices.
  • Information to correctly fill out the Host, Username, and Password fields on the Commure Pro Login screen.
  • Information about the type of Commure Pro application that you are installing, and the method used to install it. Your organization may be using any of the methods below; contact your system administrator to confirm the installation method to use.
Although an Apple ID is required for some of the methods below, the Commure Pro application is free to end-users. No charge is billed to your account.
  • Distribution via the Apple® App Store: This method can be used for the standard Commure Pro application that is publicly available in the Apple App Store. To install the application, the end-user downloads the application from the Apple App Store. See Installing via the Apple App Store.
  • Distribution via the Volume Purchase Program for Business (VPP): This method can be used for the standard Commure Pro application that is publicly available in the Apple App Store or a custom Business to Business (B2B) version of the Commure Pro application. For both standard and custom applications, the installation can be accomplished via either method below:
  • Installation via a Mobile Device (MDM) system. See Installing via your Organization’s MDM.
  • Installation via Redeemable Codes. See Installing using Redeemable Codes.

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Installing via the Apple App Store

To install the standard Commure Pro application that is publicly available in the Apple® App Store, follow these steps:
  1. On your Apple device, download the Commure Pro application. This can be accomplished in several ways:
    • Your administrator may instruct you to open the App Store application on your device and search for the “Commure Pro” application.
    • Your administrator may send you an e-mail with a link to the Commure Pro application in the App Store: Open the Mail application on your Apple device and tap the link. If the e-mail was not sent to the e-mail account that you use on your Apple device, you can always forward it to that e-mail address, so that you can open it on the device. The App Store is launched and the correct version of the Commure Pro application is automatically selected.
    • The link to the Commure Pro application may be provided to you in written format: Open the Internet browser on your Apple device and type the web address in the address line. The App Store is launched and the correct version of the Commure Pro application is automatically selected.
  2. Tap Get, followed by Install.
  3. Enter the Apple ID for your iTunes® account. If you do not have an iTunes account, you can create an Apple ID now. Follow the on-screen instructions to do so.
The Commure Pro application downloads to your device.
  1. To finish the installation, follow the steps in Logging in the First Time Using Basic Mode (Provisioning the Device). Or if you are an advanced user, you can follow these instructions instead: Logging in the First Time Using Advanced Mode (Provisioning the Device).

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Installing via your Organization

Your organization may use a Mobile Device Management (MDM) system to push either the standard or a custom Commure Pro application to users or devices. Depending on who owns the device (you or your organization), and whether the device is supervised or managed by the organization, either of the following may occur:
  • You may receive an invitation via e-mail or via a notification message. To accept the invitation, log onto your device with your personal Apple ID (your Apple ID remains private and is not visible to the organization). You are then connected to your MDM server where you can download the Commure Pro application.
  • If your device is supervised or managed by your organization, the application may be silently downloaded to your device for you. Once the Commure Pro application is downloaded to your device, follow the instructions in Logging in the First Time Using Basic Mode (Provisioning the Device). Or if you are an advanced user, you can follow these instructions instead: Logging in the First Time Using Advanced Mode (Provisioning the Device).

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Installing using Redeemable Codes

To install either the standard or a custom version of the Commure Pro application using Redeemable Codes from the Volume Purchase Program, follow these steps:
  1. Your administrator will send you a redeemable code by e-mail, or they may list it on an internal web site, or they may send a notification message to your device using your organization’s Mobile Device Management (MDM) system. The link contains a redemption code that allows you to download the Commure Pro application for free.
    • E-mail: Open the Mail application on your Apple® device and click the link. If the e-mail was not sent to the e-mail account that you use on your Apple device, you can always forward it to that e-mail address, so that you can open it on the device.
    • Internal web site: Go to the internal web site and click the link assigned to you.
    • MDM: Open the notification message on your device and follow the instructions to redeem the code. The Apple® App Store is launched, the correct version of the Commure Pro application is selected, and the redemption code is automatically entered for you.
  2. Enter the Apple ID for your iTunes® account. If you do not have an iTunes account, you can create an Apple ID now. Follow the on-screen instructions to do so.
The Commure Pro application downloads to your device.
  1. To finish the installation, follow the steps in Logging in the First Time Using Basic Mode (Provisioning the Device). Or if you are an advanced user, you can follow these instructions instead: Logging in the First Time Using Advanced Mode (Provisioning the Device).
Each redemption code can only be used once. If you accidentally remove the Commure Pro application and then want to reinstall it, or if you want to install it on a second Apple device, see Reinstalling the Application after the Redemption Code Has Been Used.

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Reinstalling the Application after the Redemption Code Has Been Used

Each redemption code for the Commure Pro application can only be used once. If you accidentally remove the Commure Pro application and then want to reinstall it, or if you want to install it on a second Apple® device (that is associated with the same Apple ID), follow the steps below.
  1. On your Apple device, launch the App Store application.
  2. Access your purchased applications:
    • iPhone: Tap Updates at the bottom of the App Store screen, and then tap Purchased at the top of the screen.
    • iPad: Tap Purchased at the bottom of the App Store screen. A list of all purchased applications is shown, including the Commure Pro application.
  3. Tap the Cloud icon for the Commure Pro application. The Commure Pro application downloads to your device.
  4. To finish the installation, follow the steps in Logging in the First Time Using Basic Mode (Provisioning the Device). Or if you are an advanced user, you can follow these instructions instead: Logging in the First Time Using Advanced Mode (Provisioning the Device).

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Clearing Data from a Device

In certain scenarios, you may want to clear all of the data from a device. For example, if the institution owns the device, and would like to temporarily or permanently take the device out of service, you can clear the data on the device. Clearing a device removes all user and patient data (including unsubmitted data such as charges or orders), but does not remove the Commure Pro application itself.
  • If you have the device in hand, the easiest method is to follow the steps below.
  • If you do not have the device in hand, instead of the steps below, an administrator can clear the data from device remotely, using an option in the Commure Pro web application. See the Commure Pro Administrator help system for instructions on clearing a device remotely. To clear all user and patient data from a device, follow the steps below.
1

Access Settings

Access the Settings screen using either of these methods:
  • If you have not yet logged into the Commure Pro application, tap the Commure Pro icon , and then select the Info & Settings option located just below the Login button on the Login screen.
  • If you have already logged into the Commure Pro application, tap Settings in the bottom toolbar.
If the application has been customized for your organization, the application name and icon might be different.
The Settings screen is displayed.
2

Tap Clear Data

Tap Clear Data. The following message is displayed: “Clearing Data. Clearing data will delete all user and patient content from this device.”If you have unsubmitted data such as charges, orders, or new patient registrations, you are additionally warned that this data will be lost if you opt to clear data.
3

Confirm Clear Data

Tap Clear Data. All data is cleared from the device and the Login screen is displayed.
When the device is ready to be used again, an administrator or provider can provision the device by following the steps in either of these topics:

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Upgrading the Commure Pro Application

The application name for the standard Commure Pro application is always “Commure Pro.” Custom applications that are distributed via the VPP may use a different name, since the application name itself can be customized. For all applications there is information in the Settings option that tells you the application’s exact version and generation. When viewing the Version information in Settings > System Information > Version, the first portion is the version, and the second portion is the generation. For example, for Version 8.1.1 9R, the 8.1.1 indicates the version and the 9R indicates the generation. Commure Pro posts regular software upgrades to our standard applications in the Apple® App Store. We may also post software upgrades to custom B2B applications in the Volume Purchase Program (VPP), if requested by your organization. An upgrade to a standard application in the Apple App Store does not in any way affect or upgrade a custom B2B application in the VPP, and vice versa. However, the process used to upgrade each type of application is similar and is described below.
In the scenarios below, a brief “Sync Failed” message may be displayed to the end-user just before they are prompted to update. This is correct behavior and can be disregarded.
  • When Commure Pro posts an update for the same generation to a standard application in the Apple App Store (or to a custom B2B application in the VPP), any device running an earlier version of that generation automatically receives an update notice from Apple and possibly also from the Commure Pro server (if the user ignores the Apple update and attempts to sync against an upgraded server). The user should accept and install the update. For example, when 8.0.1 9R is posted, any user running 8.0 9R receives an update notice. Or, when a newer version of a custom B2B application is posted, any user running an earlier version of that custom application receives an update notice.
    • For the standard application in the Apple App Store: The user is redirected to App Store with the app already selected and selects Update. The app is updated. The user taps Open to re-launch the app. Since the generation has not changed (9R to 9R), the data on the device is not cleared.
    • For custom B2B applications in the VPP: The user is redirected to the App Store, selects the Updates tab, and then taps Update next to the app name. The app is updated. The user taps Open to re-launch the app. Since the generation has not changed (9R to 9R), the data on the devices is not cleared.
  • When Commure Pro posts a new generation of the standard application in the Apple App Store (or of a custom B2B application in the VPP), and the Commure Pro server is upgraded to the correct server version for that new generation, any device running an earlier generation automatically receives an update notice. For example, when 9.0 10R is posted and the Commure Pro server is upgraded, any user running a 9R application (such as 8.4.0 9R) against that server receives an update notice. Similarly, when a newer generation of a custom B2B application is posted, and the server is upgraded, any user running an earlier generation of that custom application receives an update notice.
    • For the standard application in the Apple App Store: The user is redirected to the new generation of the standard application in the Apple App Store. The user should install the new generation of the Commure Pro application and then follow the instructions in Logging in the First Time Using Basic Mode (Provisioning the Device) or Logging in the First Time Using Advanced Mode (Provisioning the Device). The user will now have two Commure Pro applications on their device, one for the old generation (for example:8.4.0 9R), and one for the new generation (for example: 9.0 10R). The user should delete the old generation of the application from their device, so that only the new application remains (see Uninstalling the Commure Pro Application).
    • For custom B2B applications in the VPP: The user is redirected to the App Store, selects the Updates tab, and then taps Update next to the app name. The app is updated. The user taps Open to re-launch the app. Since the generation has changed, the data on the device is cleared.

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Uninstalling the Commure Pro Application

To remove the Commure Pro application from an Apple device, follow these steps:
1

Tap and hold the Commure Pro icon

From the Home screen, tap and hold the Commure Pro icon . All icons on the Home screen start vibrating, and a small “x” appears in the upper left corner of the Commure Pro icon.
If the application has been customized for your organization, the application name and icon might be different.
2

Tap the X to delete

Tap the “x” in the upper left corner of the Commure Pro icon. The following message appears: “Delete Commure Pro? Deleting this app will also delete all of its data.”
3

Confirm deletion

Tap Delete to delete Commure Pro, or Cancel if you do not want to delete it.
4

Return to Home screen

Press the device’s Home button. The application is removed and the icons stop vibrating.