Configuring Your Preferences

The Settings option contains a variety of settings that you can use to configure the Commure Pro application to suit your needs or workflow. It also contains several options that are used to troubleshoot issues with the application. There are two ways to access the Settings option:

• If you are already logged into the Commure Pro application, tap Settings in the bottom toolbar. All settings options are available when accessed in this method. When you are done making changes to your preferences, tap Patients in the bottom toolbar to exit Settings and return to the Patient List.
• If you are not logged into the Commure Pro application, select the Commure Pro icon to launch the application. On the Login screen, select Info & Settings, which is located just below the Login button (or the Login with Touch ID or Login with Face ID button, if these features are enabled). Certain options are not available when accessed via this method. When you are done making changes to your preferences, tap Done to exit Settings and return to the Login screen.

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Changing the Order of the Modules and Module Navigation

The modules on the Views screen (accessed via the View Modules pop-up menu) are arranged in a system default order designed to reflect clinical workflow. For users without custom layouts, the default order is: Tiles: Clinical Notes, Vital Signs, I/Os, Lab Results, Test Results, Medications, Orders, Charges Rows: AI Summary, AI Copilot, Patient Details, Photos, Allergies, Problem List, Communication (if enabled), Sign-Out You can change the order of the modules, as well as select the specific modules you want to be presented as tiles. Once you customize your layout, the system default will not override your preferences. In addition, you can determine how the application navigates after changing patients.

1. Tap Settings > General > Manage Modules. The Manage Module screen is displayed, listing the modules in the currently defined order.
2. To change how the application navigates after changing patients, use the setting below:
   • Remember Last: This setting determine how the application navigates when you are in a given module (for example, Allergies) and then you tap the Patients in the bottom toolbar and choose a different patient. Select ON if you want the application to return to the same module (Allergies, in our example) after you select a different patient. Select OFF if you want the View Modules screen to pop up after selecting a different patient. This setting is OFF by default.
3. To change the order in which the modules are listed, use the settings below:
   • TILES: Select the modules that you want to be presented as large square tiles at the top of the View Modules screen. These should be the modules that you use most frequently. To add a module to this list or to change its position on the list, grab the Sort icon for a particular module, drag it to where you want it on the TILES list, and drop it. Note that you can move a module from either list (TILES or ROWS) onto the TILES list. Repeat this step until the modules you want are all located in the TILES section, and are listed in the desired order.
   • ROWS: Select the modules that you want to be presented in rows below the large square tiles on the View Modules screen. These should be the modules that you use least frequently. To add a module to this list or to change its position on the list, grab the Sort icon for a particular module, drag it to where you want it on the ROWS list, and drop it. Note that you can move a module from either list (TILES or ROWS) onto the ROWS list. Repeat this step until the modules you want are all located in the ROWS section, and are listed in the desired order.

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Enabling “Show Touches” for Training or Demonstrations

When training users or demonstrating the Commure Pro application on an Apple device, it can be helpful to enable the “Show Touches” feature, especially if you are projecting onto a screen. This mode shows a gray circle wherever the demonstrator taps on the screen (within the Commure Pro application), making it more evident to the viewers which buttons or items are being selected.

1. Tap Settings > General.
2. Set Show Touches to ON. This setting is OFF by default. Each time you tap on the screen while using the Commure Pro application, a gray circle is now displayed in the exact spot where you tapped.
3. When you are done with your demonstration, set Show Touches to OFF.

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Enabling or Disabling Pre-Selection of Clinical Data for Mobile NoteWriter

If enabled in your user profile, you can pre-select clinical data from some of the clinical modules and copy it into a note that you create using Mobile NoteWriter. This feature is available on all Apple devices, but only in the following modules: Allergies, Clinical Notes, Medications, Lab Results, Orders, Test Results, and Vital Signs.

1. Tap Settings > General.
2. Set Show Preselection to ON or OFF as desired. This setting is ON by default. Pre-selection is now enabled or disabled respectively, in all supported modules.

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Selecting a Login Mode

When you log into the Commure Pro application you are also logging into your organization’s Commure Pro application server, which as a specific Host address, or URL. When the Login screen is configured to run in Basic Mode, it assists you in selecting the Host, so that you do not have to enter it manually. If you are an advanced user with access to multiple systems, you may find it easier to run in Advanced Mode, so that you can enter the Host manually. And finally, advanced users can also run the application in Emulation Mode, which allows them to emulate another user. Each of these modes is described in more detail below.

1. Tap Settings > General > Login Mode. The choices for Login Mode are displayed.
2. Select one of the following options:
   • Basic: This is the default value for this setting, since most users should log in using Basic Mode. In most cases, when the user logs in for the first time, the Host field is not visible on the screen. The user enters their Username and Password, and then the application searches Commure Pro’s Central Provisioning Server for that username and either populates the Host field automatically (if there is only one match for the username), or presents the user with a list of choices for the Host field. After the first login and sync, the Host field is then displayed on the Login screen. Whenever the user taps the Host field, the application performs another search of Central Provisioning Server for a list of potential matches for the current Username.
   • Advanced: Advanced users (such as Commure Pro staff or hospital IT staff who perform testing at multiple facilities or on multiple servers) can select this option. In Advanced Mode, the Host field is always displayed on the Login screen in addition to the Username and Password fields. When the user taps the Host field, the application does not contact the Central Provisioning Server. Instead, the user manually enters the desired host themselves. This allows the user to easily switch hosts when needed.
   • Emulate: Advanced users (such as Commure Pro staff or hospital IT staff who perform testing or troubleshooting) can select this option when they want to emulate another user. Please note that although the Emulation Mode can be enabled via this setting on the device, it will only be functional if it is also enabled in the advanced user’s profile on the Commure Pro web application. When selected, the Host and Emulate User fields are displayed in addition to the Username and Password fields. When the user taps the Host field, the application does not contact the Central Provisioning Server. Instead, the advanced user manually enters the host and their own username and password, and then also enters another user’s username in the Emulate User field. Once logged in, the application emulates the other user’s permissions, patient lists, and so on. This allows the advanced user to see the same screens and options that the other person sees, which facilitates troubleshooting any issues they are experiencing.

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Configuring Default Credentials for Host and/or Username

If your organization uses a Mobile Device Management (MDM) system to deploy the Commure Pro application, the MDM can automatically pre-populate the Host field, and also the Username field if desired, on the Commure Pro Login screen. It will also save both values in the Default Credentials setting. This ensures that if you use the Clear Data option for any reason (which clears the values in the Host and Username fields), then the next time you log in, those fields will be pre-populated again. In addition, if you use an integration to launch the Commure Pro application from another application (such as Mobile Heartbeat™), then the first time you launch Commure Pro from the other application, the current value in the Host field on the Commure Pro Login screen is saved in the Default Credentials option in Settings. This ensures that if you use the Clear Data option and then attempt to launch Commure Pro from the other application, the value for the Host field is preserved and the Commure Pro application will launch successfully. In the two scenarios above, the Default Credentials setting will be populated automatically, so you should never have to modify this setting. Outside of these two scenarios, the Default Credentials setting does not need to be used and can remain blank. However, if you need to enter values for testing purposes, you can do so as follows:

1. Tap Settings > General > Default Credentials.
2. Enter a value for the following fields:
   • Host: Enter the server address that you want to preserve when data is cleared.
   • Username: Enter username that you want to preserve when data is cleared. The next time the Clear Data option is used, these values are use to re-populate the Host and Username fields on the Commure Pro Login screen.

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Configuring a Central Provisioning Server

When using Basic Mode to log into the Commure Pro application, the Central Provisioning Server identifies the user and automatically populates the Host field on the Login screen for that user. The Central Provisioning Server itself also has a URL, which can vary depending on whether the device is running a development, test, or production version of the Commure Pro application. Commure Pro staff can change the URL of the Central Provisioning Server for testing purposes via the Central Provisioning Server setting. This setting is available only to Commure Pro staff.

• Tap Settings > General > Central Provisioning Server. The URL field is displayed with the appropriate default value for the build of the Commure Pro application that is running on the device. For example, if running a development, test, or production build, then the URL for the development, test, or production Central Provisioning Server is defaulted respectively. Commure Pro staff may change the URL as necessary for testing purposes.

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Enabling or Disabling the Prompt to Take a Video Tour

The first time you log into the Commure Pro application, you are prompted to view a video tour of new or changed features in the Commure Pro application. This prompt is controlled by the Prompt to Take Tour setting. After you watch the video tour, if you indicate that you do not want to watch it again, this setting is automatically set to OFF. If you do not watch the tour, the setting remains ON, so that you will be prompted again the next time you log in, and therefore have another opportunity to watch it. If you do not want to be prompted to view the tour next time you log in, you can turn the prompt OFF. Or if you decide at a later time that you want to watch the tour again, you can turn the prompt ON.

1. Tap Settings > General.
2. Set Prompt to Take Tour to ON or OFF as desired. The default for this setting is ON. The next time you log into Commure Pro, the prompt is shown or not shown, respectively.

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Enabling or Disabling Alerts about Network Connectivity

When you enter new data on the device, such a new charge, order, or problem, or register a new patient or visit, that information is immediately submitted to the server. You can configure your device to display an alert whenever it is not able to submit the information because it has lost connectivity to your organization’s network. This helpful information lets you know when you have inadvertently lost connectivity. However, if you plan to do a substantial amount of work in an area where you know that you do not have connectivity, you can turn off the alerts so that they do not interrupt you repeatedly. You can then turn them back on again when you deem it appropriate.

1. Tap Settings > General.
2. Set Show Network Alerts to ON to display the alerts when connectivity is lost, or set it to OFF to suppress them. The default for this setting is OFF.

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Enabling or Disabling Unsecured Connections

This feature (and the setting that controls it) is available only to Commure Pro staff who are running the application in development mode. It determines whether the device is allowed to sync to an unsecured host (one that starts with HTTP:// instead of HTTPS://). When syncing to a production server with real patient data, this should always be set to OFF. When syncing to a test or training system with mock patient data that is using an unsecured connection, Commure Pro staff may set this to ON.

1. Tap Settings > General.
2. Set Allow Unsecured Connections to ON or OFF as desired. The default for this setting is OFF.

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Configuring Swipe Options for the Patient List

You can change the options that are available to you when you perform a right-to-left swipe on a patient row on the Patient List screen on your device. There are three possible buttons that can appear when a left swipe is performed:

• A far right button — the label and action for this button are configured via the Default setting.
• A center button (if any) — the label and action for this button are configured via the Custom setting.
• A far left button that is always labeled More. The More button shows a menu of all remaining actions available to the user, that are not already configured for the center and far right buttons. Please note that these same buttons can also be configured in the Commure Pro web application. If you or an administrator changes the values for these settings on the web application, the values on your device will be updated, and vice versa.

To change the settings directly on your device, follow these steps:

1. Tap Settings > General > Swipe Options. The Swipe Options screen is displayed.
2. Select the desired action for each of the settings below:
   • Default: This is the action that will be used for the far right button when a right-to-left swipe is performed. The default value for this setting is Remove (remove patient from the current patient list).
   • Custom: This is the action that will be used for the center button when a right-to-left swipe is performed. If this setting is not configured, then only two buttons are visible: the far right button that is configured by the Default setting, and the More button. The default for this setting is Add Charge. The actions that are available for either of the above settings are based on combination of your system configuration and your personal user settings and may include any of the following:
   • Remove (Remove the current patient from the current patient list)
   • Reassign (Reassign one or more patients from the current assignment list to another sublist)
   • Add to Another List (Add the current patient to another patient list)
   • Add Charge
   • Add Order
   • Add Note

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Configuring Settings for the Charges Module

If the Charges module is enabled on your device, you can change some settings that affect the charge capture features.

1. Tap Settings > Charges.
2. Enable or disable the following settings:
   • Show Codes: Turn this item ON to show the numeric codes associated with charges and diagnoses on the charge and diagnosis PICKER lists, and also when searching for a charge or diagnosis, in the Charges, CPOE, and Problem List modules. Turn this item OFF to view only the descriptions of charges and diagnoses. Note that if the Charges module is not enabled in your user profile, then this setting is not available, and diagnosis codes are always displayed in the CPOE and Problem List modules. The default for this setting is ON. See also Viewing Numeric Codes, Charge Guidelines, or HCC Information.

• Show Charge Status: Turn this item ON to view the charge status icons on the Patient List screen. The icons indicate whether charges have been posted for the last several days. The number of days shown depend on a setting in your user profile. Turn this item OFF to hide the charge status icons. The default for this setting is ON. See also Viewing Charge Data from the Patient List.
  • Include All Visits: Turn this item ON to view additional visits for patients on the Charges Summary screen. If a patient has additional visits that are not included on the currently selected patient list, you can opt to show those visits on the Charges Summary, so that you can review whether charges have been entered yet for those visits, or to review the patient’s prior charge history on older visits. Turn this item OFF if you only want to see the visits that are include on the currently selected patient list. The default for this setting is OFF.
  • Charge Prompt after Create Visit: Turn this item ON to display the “Add charge for new patient?” prompt immediately after you manually create a new patient, whether via the normal workflow or via the photo registration feature. Responding Yes to this prompt opens the Charge Transaction screen with one tap after creating a patient. Turn this item OFF to disable the prompt and instead return to the Patent List after creating the patient. See Manually Creating a New Patient and Visit for information about manually creating new patients. The default for this setting is ON.

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Configuring a Call Back Number for Commure Pro Messaging

To configure a callback number in order to receive telephone calls when using Commure Pro Messaging on an Apple® iPhone, follow these steps:

1. Tap Settings > Messaging.
2. In the Call Back Number field, type the phone number that should be used when another person calls you back from the Commure Pro Messaging option. This field accepts only numbers, you cannot enter any parentheses or dashes. You can change this number at any time by simply repeating the steps above. You can also change the number in the Commure Pro web application.

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Configuring Settings for Integrations to Other Applications

Your organization can implement an optional integration to grant provider access to the Allscripts® OneContent™ Mobile Deficiency Completion (MDC) Apple application, directly from an option within the Commure Pro Apple application. This integration allows you to access all of your alerts in one place within the Commure Pro Apple application, and to easily launch the Allscripts MDC Apple application so that you can review and sign your deficiencies using that application. If this integration is implemented at your organization, and you are authorized to use it, you must configure the PIN for the Allscripts MDC application on your device. This PIN must be the same PIN that you use to access the Allscripts MDC application.

1. Tap Settings > Integrations > OneContent™ Mobile Deficiency.
2. In the Security PIN field, enter the same PIN that you use in the OneContent™ Mobile Deficiency application.

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Troubleshooting Device Issues Using Database Maintenance Mode

The Commure Pro handheld application can be run in Database Maintenance Mode, which enables Commure Pro staff to investigate data related issues by inspecting the database that is stored on the device. In addition, if the application is inaccessible (crashing upon launch) and the client would like Commure Pro to retrieve charge or order data submissions before reinstalling the application, this feature allows us to do so without requiring physical access to the device, creation a backup, extraction of the database file, and so on. When using Database Maintenance Mode (also known as the SQL Console), the user can run SQL commands (supported by SQLite/SQLCipher), including retrieving data using a SELECT statement, and then displaying the results in a readable fashion. It also presents the retrieved data in a comma separated values (CSV) text format that can then be encrypted, copied, and pasted to another application, such as e-mail. The data can then be sent in a secure fashion to a Commure Pro staff member for examination. Database Maintenance Mode is available in both production and development/test versions of the Commure Pro handheld application. To access this option, go to:

• Tap Settings > System Information > Database Maintenance. When using a production version of the application, several precautions have been put into place in order to prevent unauthorized users from accessing this tool, as well as to prevent end-users (physicians) from inadvertently accessing it. One of these precautions requires that an administrator generate a single-use password via the Generate Handheld Authentication Token setting on the Commure Pro web application, in order to use this feature. Please see the Commure Pro Administrator help system for more information on this setting, as well as complete instructions on using the Database Maintenance Mode feature.

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Reviewing System Information for the Commure Pro Application

The System Information option displays information about your device and the Commure Pro application that can be useful when troubleshooting problems with the application. Your system administrator might ask you for information displayed on this screen. To access it:

• Tap Settings > System Information > Logs. The System Information screen displays the following view-only data:
  • Host: The web address or URL of the Commure Pro application server to which your device is syncing.
  • Username: The username of the person that is currently logged into the Commure Pro application.
  • Name: The unique name assigned to the physical device by the Commure Pro application.
  • Identifier: A unique device identifier.
  • APNs Token: The token used by the Apple Push Notification Service (that enables the web application to send notifications about Commure Pro Messages or Broadcast Messages to the Commure Pro mobile application).
  • Last Synced: The date and time the device last synced to the Commure Pro application server.
  • Bundle Identifier: The bundle identifier for the Commure Pro Apple application.
  • Version: The specific version, generation, and build number of the Commure Pro Apple application.
  • Environment: The type of application build that is running on the device: development, test, or production.

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Reviewing or Submitting Log Files

Log files contain information that system administrators or Commure Pro staff can use to troubleshoot application problems on your device. If requested by your system administrator, you can submit the logs to the server so that they can be analyzed.

1. Tap Settings > System Information > Logs. The Log File Management screen is displayed. It shows the log files that have been recorded on the device, as well as additional options related their management.
2. (Optional) You can use the Filter option to filter the logs down to just a specific subset. You might do this if requested by your administrator.
   1. Tap Filter . The Filters screen is displayed.- b. Select the DATE INTERVAL of the logs you want to view using the From and Thru fields.
   2. Select one or more CATEGORIES of logs that you want to view (application, data, network, security, or performance).
   3. Select the LEVELS of logs that you want to view:
   • Warning: Logs information about a problem that is not immediately significant but might cause future complications. If an application can recover from an event without loss of functionality or data, the event is classified as a warning event.
   • Error: Logs information about a significant problem, such as a critical task or process failing. Error events can involve data loss or loss of functionality. For example, an Error event is logged if a service fails to load during startup.
   • Debug: Logs detailed information that can be used for debugging a potential issue.
   • Info: This is the default logging level which records basic information that might be useful, even if not debugging a problem. It is neither an error nor a warning; it simply more information.
   5. Tap Done. The list of logs is now filtered to show only those you specified, as indicated by a solidly filled Filter button
3. To submit the full or filtered list of logs to the server, tap Send, and then tap Submit Logs from the pop-up menu.

All currently displayed log are submitted. Your administrator might also ask you to delete all log files after submitting them, or to delete them to “clear the slate” before you attempt to reproduce a specific problem. To delete log files:

1. Tap Settings > System Information > Logs.
2. Tap Delete The following message is displayed: “The log will be cleared and all entries will be permanently deleted.”
3. Tap Clear Log.

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Establishing a Touch ID or Face ID for Logging In or Signing Orders

Certain later model Apple® devices are equipped with either the Touch ID® or the Face ID® feature.

• Touch ID: When Touch ID is enabled on a device, you can touch your finger to the Home button, and the Touch ID sensor reads your fingerprint to confirm your identity.
• Face ID: When Face ID is enabled on a device, you can show your face to the front camera, and the Face ID software uses the image to confirm your identity. Both of these features can be used to unlock your device from sleep mode, or they can be used within an application such as Commure Pro. If your administrator enables these features for the Commure Pro application, then instead of entering a password, you can use your fingerprint or facial image to log into the Commure Pro application and/or to sign and submit orders in the Orders module.
• In order to use Touch ID, your Apple device must also meet the requirements below:
  • The device must be running iOS 8 or later.
  • The device must be a later model Apple device, listed in this Apple support document:
    [https://support.apple.com/en-us/HT201371](https://support.apple.com/en-us/HT201371).
  • The Touch ID feature must be set up outside of the Commure Pro application before it can be used for the Commure Pro application. To set it up, select Settings > Touch ID & Passcode and then follow the on-screen instructions. The Apple support document listed in the bullet above also contains instructions for setting up Touch ID.
• In order to use Face ID, your Apple device must also meet the requirements below:
  • The device must be running iOS 11 or later.
  • The device must be a later model Apple device, listed in this Apple support document:
    [https://support.apple.com/en-us/HT208109](https://support.apple.com/en-us/HT208109).
  • The Face ID feature must be set up outside of the Commure Pro application before it can be used for the Commure Pro application. To set it up, select Settings > Face ID & Passcode and then follow the on-screen instructions. The Apple support document listed in the bullet above also contains instructions for setting up Face ID.