Sending Commure Pro Messages

The Commure Pro Messaging module is an internal text messaging system that allows you to exchange text messages in real time with other providers in the organization and also to receive system messages. The Commure Pro Messaging feature must be enabled in your user profile before you can use it. Once Commure Pro Messaging is enabled, a Messages button is displayed in the bottom toolbar. As soon as you log into the Commure Pro application on your device, Commure Pro Messaging is turned on, and your name shows as available for messaging to other Commure Pro users, for whom Commure Pro Messaging is also enabled. You can then exchange text messages with these persons. Depending on your system configuration, you may also be able to:

• Exchange messages with groups of persons.
• Find persons designated as on-call providers for specific services and exchange messages with them.
• Exchange messages with persons in your organization who are not users of the Commure Pro system (with some limitations).
• Receive notifications informing you that new results are available for a specific patient’s lab test or radiology test.
• Search your message list for all messages pertaining to a specific patient, and then view just those messages. While conversing via Commure Pro Messaging, you can also:
• Send and receive links to patients (only with other Commure Pro Messaging users).
• Send and receive photos (only with other Commure Pro Messaging users).
• Call a person directly from the Commure Pro Messaging module (only if you are using Commure Pro Messaging on an Apple® iPhone, and the other person has a callback number configured). To receive a phone call, you must have a callback phone number configured.

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Starting or Continuing a Conversation

At any time you can start a new conversation with a person or group, or continue a previous conversation.

1. Tap Messages, located in the bottom toolbar.

The Commure Pro Messaging screen opens. All previous conversations where you have sent or received a message within the last 30 days are displayed in the RECENT CONVERSATIONS list. The conversation with the most recent message is listed at the top and conversations with unread messages are displayed in bold text.

• A status indicator displays to the left of each user’s name to show if they are Online , Offline, or if their status is Unknown.

• Online: A green circle is displayed to the left of the name of any person who is currently available for messaging. A person is considered available if they are logged into a Commure Pro desktop application and they have Commure Pro Messaging turned on, or if they are logged into a Commure Pro mobile application on a mobile device.
• Offline: A gray circle is displayed to the left of the name of any Commure Pro Messaging user who is currently not logged to Commure Pro Messaging or to the Commure Pro application. You can send messages to any person, regardless of whether or not they are currently available.
• Unknown: A question mark is displayed to the left of the name of any person who is not a Commure Pro Messaging user, but is registered using another messaging client. The status of non-Commure Pro Messaging users is always unknown.
• A Group Message icon is displayed to the left of any group messages.

2. Determine whether to continue a previous conversation, or start a new one:
   • To continue a previous conversation with a person or group shown in the RECENT CONVERSATIONS list, tap on it to select it. The conversation screen opens and you can see the conversation history. Any messages sent or received in this conversation within the last 30 days are shown.

• To start a new conversation, tap Compose located at the top right of the screen. When the Search for Recipient screen opens, select a person using one of these methods:

• Select an Individual Person: By default, search results include Commure Pro Messaging users across all facilities you’re associated with. You can filter the search results using the Facility filter. Select a facility from the list and then tap Done to display only the Commure Pro Messaging users from that facility.

Search for a single person by typing at least three letters of the person’s first name, or last name, or specialty in the Search field at the top of the screen. As you type, only the persons whose names contain those letters are displayed. You can type a combination of up to two search terms to narrow the results, including first name, last name, or specialty. A user’s role may display below their name in the search results. Select the person when you see their name on the list. For example, if you are searching for a provider named Carl Jones whose specialty is Pediatrics, the following search terms would find the provider: “car jone,” “carl ped,” “jones ped.”

• Start a Group Message: If group messaging is enabled, start a group conversation by tapping New Group. Details for starting and managing a group message are described in Group Message Conversations.
• Select an On-Call Provider: If on-call schedule searching is available, tap On Call to select a provider from the on-call schedule for your facility. For more information about searching and managing on-call schedules, see Working with On-Call Provider Schedules in Commure Pro Messaging.The messaging conversation screen is displayed, with the name and specialty (if available) of the person you selected shown at the top of the screen.

3. Start conversing with the other person.
   1. Tap into the text field to pop up the keyboard and then type your message. Or if you prefer, you can select the Microphone icon on the keyboard to dictate your message. Make any edits to the text as necessary until your message is acceptable.
4. Tap Send.

Your message is sent to the recipient and is also displayed in the conversation history. One of the following icons displays next to each message to indicate the message status:

• Delivered: A single black checkmark means your message was delivered to the recipient but not yet viewed by them.
• Read: Two purple checkmarks means your message was delivered and read by the recipient.
• Pending: A clock means your message has not been sent yet due to network connectivity. It will be sent automatically when a network connection becomes available.
• Not Delivered: A red exclamation mark means your message was not delivered to the recipient. This is usually due to a technical issue. You can try to send the message again or contact your administrator if this problem persists. When the recipient responds, you can continue to converse back and forth.

4. (Optional) You can perform any of these optional actions:
   • Send a patient link to the other person.
   • Send a photo to the other person.
   • Call the person on the telephone.
5. When the conversation is over, tap Back to return to the Commure Pro Messaging screen. You will see your recent conversation displayed in the conversation list. Then select any button in the bottom toolbar to exit Commure Pro Messaging.

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Scheduling a Message for Delivery

There may be times when you are ready to send or respond to a message, but do not want to send it immediately. For example, maybe you are composing a message to a recipient who you know has left work for the day and you don’t want to disturb them, or you’re on weekend coverage and you have a non-urgent question that can wait until Monday. In any of these types of scenarios, you can compose a message and then schedule its delivery for a future date and time. To schedule a message for delivery:

1. Find a message recipient by selecting an individual or group, as described in Starting or Continuing a Conversation Step 3.
2. Compose the complete message that you want to send in the text field at the bottom of the Commure Pro Messaging screen. (Optional) Add an image to include one with your message (for details, see Sending or Receiving a Photo in a Message).

(Optional) Add a patient link that you want to include with your message (for details, see Sending or Receiving a Patient Link in a Message).

3. After your message is completely typed, tap Schedule Message in the bottom-right corner of the text field.

The Schedule Message Delivery pop-up displays. If you have scheduled a message before, the last date and time are displayed for you to reuse (as long as it is still in the future), as well as an option to Select Date/Time.

4. Select the Last date/time, or tap Select Date/Time and choose the day and time when want the message sent, and then tap Schedule. The message is scheduled for delivery. Tap OK to close the pop-up and return to the conversation screen.

To open the Scheduled tab in Commure Pro Messaging where you can manage the message, tap Click To View. For more info on this, see Managing Scheduled Messages

5. Tap Back to go to the Recent Conversations screen.

If the recipient with whom you’ve scheduled a message is already in your list of Recent Conversations, a Scheduled icon is displayed next to their name.

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Managing Scheduled Messages

Messages may be scheduled for delivery at a future date and time. The scheduled message queue is on a dedicated tab in Commure Pro Messaging. There, you can view the list of scheduled messages, edit the date and time for a scheduled message, or entirely delete scheduled messages. To view a list of scheduled messages:

• In the Commure Pro Messaging window, tap the Scheduled tab.

Scheduled messages are listed in ascending order based on their scheduled send date and time, and appear with a Scheduled icon. After a scheduled message is sent successfully, it is removed from this list. If a scheduled message fails to send successfully, it will remain in the list with a failed icon, and will be purged from the list based on the configured value for retaining messages (30 days, by default). To edit a scheduled message’s delivery date/time:

1. In the Commure Pro Messaging window, tap the Scheduled tab.

2. Swipe to the right on the message you want to edit to expose the Edit and Delete options. 3. Tap Edit to change the date. A pop-up window displays the current message schedule, and an option to preview the message to be sent.

4. Select a new date and time in the pop-up window that displays and then tap Schedule. The scheduled message is updated.

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To delete a scheduled message

1. In the Commure Pro Messaging window, tap the Scheduled tab.

2. Swipe to the right on the message you want to edit to expose the Edit and Delete options.

• To quickly delete the scheduled message, continue to swipe all the way across the screen.
• Tap Delete to delete the scheduled message. The scheduled message is removed from the list of scheduled messages.

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Viewing and Responding to Unread Messages or New Result Notifications

All Commure Pro Messaging users can receive messages sent from other Commure Pro Messaging users, and possibly other persons in your organization that are non-Commure Pro users. These types of messages are General messages. If New Result Notification message types are also enabled for your site, you can receive system-generated messages, which are intended to notify providers when the result has been received for a specific lab or test that they ordered. New result notification messages include a patient link and a summary of the result. For test results, the test name displays. For lab results, the lab components display with highlighting for critical and abnormal results. Tap the test name or the lab result to view the result details in the Test Results or Lab Results module, respectively. To receive new result notification messages, you must select the Notify when order resulted option when placing the patient’s lab, radiology, or other test order in the Orders module. This process is described in Requesting Notifications when Results are Available. One exception where a subscription is not required to receive a result notification is for sites that have configured a specific Lab Result or Test Result to notify the ordering provider when the result is returned. This could be any result for which a site decides they would like a result notification (for example, Influenza (Flu) or Coronavirus disease (COVID-19)). When a provider submits an order for a lab or test that is configured this way, the results are automatically sent to the ordering provider if that provider is a Commure Pro Messaging user. When you receive either type of message, the application alerts you in several ways, depending on what you are doing at the moment.

• If you are currently logged into the Commure Pro application, and you already have Commure Pro Messaging open:
  • If you already have a conversation open with the sender, then the new message is immediately displayed in the conversation history.
  • If you are conversing with a different person or group, a conversation is started with the sender. When you close the current conversation, you will see the conversation from the sender displayed at the top of the RECENT CONVERSATIONS list. Select the conversation to view all recent messages from that person or group and respond.
• If you are currently logged into the Commure Pro application, but do not have Commure Pro Messaging open:
  • Each time a new general message arrives, a notification that includes the sender’s last name and specialty is sent to your device. For example: “Msg from Smith (Pediatrics).” If the general message contains a patient link, the notification might also include the first three letters of the patient’s last name followed by their first initial. For example, if the message were about Molly Darr, the notification might say: “Msg about Dar M from Smith (Pediatrics).”
  • Each time a new result notification message arrives, a notification is sent to your device that includes the first three letters of the patient’s last name followed by their first initial. In addition, for lab results, the number of abnormal and critical results are appended to the notification text in parenthesis if any exist. For example: “CBC W/AUTO DIFF about Dar M available (3 crit, 2 abn).”

• Each time a new message arrives, the numeric red badge on the Messages button in the bottom toolbar is incremented, as in this example:. This number represents the number of unread messages. Once you view the unread messages, the counter is decremented. Tap Messages to view the new message(s) and respond. When the RECENT CONVERSATIONS list is displayed, it shows the conversations containing the most recent messages at the top of the list, and conversations with unread messages are displayed in bold text. In practical usage, this means that any newly received (unread) messages would be found at the top of the list. However, please keep in mind that if you do not open a conversation that contains an unread message, it can eventually work its way further down the list, as conversations with more recently received or sent messages supersede it at the top of the list.

• If you are not logged into the Commure Pro application:
  • Each time a new general message or new result notification message arrives, the same notifications as described in the previous bullet are displayed. You can tap the notification to launch the Commure Pro application, log in, and Commure Pro Messaging opens directly to that message.
• The numeric red badge on the Commure Pro application icon is also incremented when a new message arrives, as in this example:. If you disregard the notification when it arrives, you can later select the Commure Pro application icon to launch the application, log in, and then select the Messages button to view the message(s) and respond.

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How Push Notifications Work in the Commure Pro App

Users should receive a push notification on their mobile device(s) each time they receive a new message in Commure Pro Messaging. This includes all mobile phones and tablets that a user has provisioned at that time. The only time a user should not receive a push notification on a device is when they are actively participating in the conversation where a new message is received (this means that the device is unlocked, the Commure Pro app is in the foreground, and the conversation with the new message is currently open; if all three of these conditions are met, then a push notification is not displayed on that device). While a push notification is not generated for new messages in an ongoing conversation, push notifications are still generated on any other device where the user is provisioned. For example, if the conversation is open on a user’s iPhone, then the push notification is still generated on their iPad. Push notifications are cleared from all devices after a few seconds have passed, or after the user reads the new message on any of their provisioned devices (whichever occurs first). Push notifications for the Commure Pro app are controlled by the settings on each specific device.

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Group Message Conversations

If group messages are enabled, you can have a conversation with multiple Commure Pro Messaging users at one time (on-call services and non-Commure Pro users cannot be included in group messages). Group messages could be used to contact a group of physicians with the same specialty all at once about a consult, or to send a message to a few physicians who cover each other’s patients to find out who is available during a particular time period, or as a way to communicate with multiple providers that are part of a patient’s care team. All group message participants have the same controls available to them. Each member can add and remove participants, rename the group, and all members are able to leave the group. However, after a member leaves a group message, they must be added back to the group by a member of the conversation if they need to re-join. To start a group message:

1. Open the Messages module to the Search for Recipient screen (as described in Starting or Continuing a Conversation).
2. Tap By Name, if present.

3. Tap New Group The Add Members screen displays.

4. Search for a person to add to the group. By default, search results include Commure Pro Messaging users across all facilities you’re associated with. You can filter the search results using the Facility filter. Select a facility from the list and then tap Done to display only the Commure Pro Messaging users from that facility.

Type at least three letters of the person’s first name, or last name, or specialty in the Search field near the top of the screen. As you type, only the persons whose name contain those letters are displayed. You can type a combination of up to two three-letter search terms to narrow the results, including first name, last name, or specialty. A user’s role may display below their name in the search results. Select the person when you see their name on the list. For example, if you are searching for a provider named Carl Jones whose specialty is Pediatrics, the following search terms would find the provider: “car jon,” “car ped,” “jon ped.”

5. Tap a name to add that person to the group. A checkmark appears next to their name to indicate they have been added. You can tap the name again to remove them from the group if they were added in error.
6. Continue to search for the providers you want in the group, and add them. As you select providers, the number of group members displays in the window title at the top of the screen:Add Members (n).
7. When you have added all of the group members you want for the conversation, tap Next. The Group Details screen displays. It displays all of the persons you selected at the bottom, with a Group Name field at the top.
8. (Optional) Type a name into the Group Name field to identify the group (for example, a care team, or a specialty group, or coverage type). The field accepts up to 30 alphanumeric characters. This text displays at the top of the conversation screen when the conversation is open. If you do not specify a group name, the group members’ names are shown instead.
   Once you have added a group name, you can edit the name but you cannot delete it.
9. Tap Create at the top right of the screen to create the new group. The group is created and the conversation screen opens with either the group name or the members’ names displayed at the top of the screen.
10. Start conversing with the group.
11. Tap into the text field to pop up the keyboard and then type your message. Or if you prefer, you can select the Microphone icon on the keyboard to dictate your message. Make any edits to the text as necessary until your message is acceptable.
12. Tap Send. Your message is sent to the participants and is also displayed in the conversation history.- c. When a participant responds, you can continue to converse back and forth.
13. (Optional) You can perform any of these optional actions:
    • Send a patient link to the other participants.
    • Send a photo to the other participants.
14. When the conversation is over, tap Back to return to the Commure Pro Messaging screen. You will see your conversation displayed in the RECENT CONVERSATIONS list. Then select any button in the bottom toolbar to exit Commure Pro Messaging.

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To manage a group message

1. Select a group conversation that you want to change from the RECENT CONVERSATIONS list.
2. Tap Information to the right of the group name at the top of the screen. The Group Details screen displays.
3. Perform the desired action(s) on the Group Details screen:
   • Rename a group message.

• The group name (if any) is listed at the top of the screen. Tap into the Group Name field and type a new name or edit the existing text.
  • Add a participant to the group message.

1. Tap Add Group Members
2. Search for a person to add to the group. By default, search results include Commure Pro Messaging users across all facilities you’re associated with. You can filter the search results using the Facility filter. Select a facility from the list and then tap Done to display only the Commure Pro Messaging users from that facility.

Type at least three letters of the person’s first name, or last name, or specialty in the Search field at the top of the screen. As you type, only the persons whose names contain those letters are displayed. You can type a combination of up to two three-letter search terms to narrow the results, including first name, last name, or specialty. A user’s role may display below their name in the search results. Select the person when you see their name on the list. For example, if you are searching for a provider named Carl Jones whose specialty is Pediatrics, the following search terms would find the provider: “car jon,” “car ped,” “jon ped.”- b. Tap a name to add that person to the group. A checkmark appears next to their name to indicate they have been added. You can tap the name again to remove them from the group if they were added in error. 3. (Optional) Continue to search for the persons you want in the group, and add them. As you select providers, the number of group members displays in the window title at the top of the screen:Add Members (n). 4. When you have added all of the group members you want for the conversation, tap Done. The user is added to the group and can see the entire conversation history.

• Remove a participant from the group message.
  1. Swipe right to left on the name of the group member you want to remove to expose the Remove button
  2. Tap the Remove to remove that group member. A confirmation message appears.- c. Tap OK to remove the user from the group message. After a participant is removed from a group, the group message remains in their RECENT CONVERSATIONS list for 30 days (just like other messages). They can access the conversation history and view the group details from when they were part of the group message, but they do not receive new messages and cannot contribute to the conversation. Additionally, former participants no longer have administration controls over the group, so they are unable to add or remove participants nor rename the group. When adding or removing group members, a message appears in the group conversation stating the date and time of the change, the name of the affected member, and the group member who performed the change.
• Leave a group message.
  1. At the bottom of the screen, tap Leave Conversation. A confirmation message appears asking if you are sure you want to leave.- b. Tap OK to confirm you want to leave. The conversation screen remains open and you can see still the conversation up to the point you left, but you are no longer able to participate in the conversation or manage the group message. The group message will remain in your RECENT CONVERSATIONS list for 30 days. Changes to a group message are noted in the conversation screen for all participants to see.

4. To close the Group Details page and return to the conversation, tap Back at the top of the window.

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Working with On-Call Provider Schedules in Commure Pro Messaging

When on-call schedule searches are enabled, an On Call tab is available at the top of the Commure Pro Messaging window. The On Call tab displays a list of the current on-call providers for the facility (or facilities) to which the current user is assigned. Each row in the list shows:

• The on-call service for that provider and the facility to which they are assigned.
• The provider name as it appears in the on-call system.
• An Information button to access on-call schedule and contact information. If the provider is not a Commure Pro Messaging user, a Warning icon displays. You cannot send messages to providers with a Warning icon.

To select an on-call provider for a message:

1. Open the Messages module to the Search for Recipient screen (as described in Starting or Continuing a Conversation).
2. Tap On Call A list of providers that are on call are listed in alphabetical order by on-call service.
3. (Optional) If you are associated with more than one facility, you can filter the list of providers to display only the on-call providers for a facility. Tap Filter, then select a facility from the list, and then tap Done. When filtering by facility, the name of the facility is displayed at the top of the On Call list.

4. In the Search field at the top of the screen, search for a person by typing at least two letters of the on-call service, or at least two letters of the person’s first or last name (if you know it). As you type, only the persons whose on-call service or name contain those letters are displayed. You can type a combination of up to two search terms to narrow the results, including service, last name, or first name. A user’s role may display below their name in the search results. Select the person when you see their name on the list. For example, if you are searching for the provider who is on call for Pediatrics, and you think it might be Carl Jones, the following search terms would find the provider: “pedi” or “ped jones.”
5. (Optional) Tap Information or next to a provider’s name to view their on-call schedule information, as well as their specialty and facilities. If additional notes are available in the scheduler system, such as a phone number or email address, they are displayed as well.
6. Select the provider you want to communicate with and proceed to send a message to the on-call provider as described in Starting or Continuing a Conversation, starting at Step 3.

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Viewing Provider Information

An icon displays on the right side of each provider’s name in Commure Pro Messaging that provides access to information about the provider. There are two types of icons that can display, depending on whether or not a provider is a Commure Pro Messaging user.

• For Commure Pro Messaging users, an Information button displays next to the provider name.
• For non-Commure Pro Messaging users, the Information button appears as a warning icon and displays next to the provider name. You may see this warning icon on the On Call tab since the providers are pulled from a system that could include non-Commure Pro users. You cannot send messages to these providers.

To see provider details:

• Tap Information or next to a provider you want to view. The Provider Details window is displayed showing information for the provider as it exists in the Commure Pro database, including Last Name, First Name, their Specialty, their Facilities, and their User Roles (if available).

A provider’s Specialty also displays next to their name in other places in Commure Pro Messaging, such as in search results, the Recent Conversations list, conversation window, and on the Group Details screen. If on-call searching is enabled, tapping Information on the On Call tab also shows an On-Call Schedule section that includes information as it appears in the on-call system. For example, the provider’s specialty and name, on-call hours, contact notes (such as a phone number or email address), and their schedule type.

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Sending or Receiving a Patient Link in a Message

During a conversation with another Commure Pro user, you can send a patient link to the other person and receive a patient link. Messages that are sent after a patient link are considered “in context” of that patient, and can be viewed with other patient data. Users are able to clear the current patient link to end patient context. You cannot send or receive patient links to/from non-Commure Pro users. To send a patient link:

1. Start or continue a conversation as described in Starting or Continuing a Conversation
2. Tap Add Patient.

The Add Patient screen is displayed and shows all the patients on your current patient list. If a patient is currently selected on your patient list, that patient is selected by default as the patient to include in your message.

3. Keep the currently selected patient, or select a different one from the list, and then tap the Done button at the top of the screen. A link to the patient is added to the conversation screen as a thumbnail in the text field.
4. (Optional) If you would like to send a message to the recipient along with the patient link, enter the text in the field that you want to send.
5. Tap Send to send the patient link to the recipient.

When the recipient receives the link, they can tap the patient link in their conversation screen. The patient is then added to their currently selected patient list (if the patient is not already on there) and the module home screen for that patient opens. The patient link is also displayed in the conversation history so that you know which patient you sent:. You will notice that the patient link remains at the top of the screen as your conversation continues, to indicate that this portion of the conversation is about this particular patient. The conversation screen also appears with a shaded background to indicate which messages are sent withing patient context. At any time you can send another link for a different patient by tapping Close to close the current patient context, and then repeating Steps 2-5. To end the conversation about a patient so that you can converse on an entirely different topic not related to that patient:

• Tap Close at the bottom of the conversation.

The message is displayed in the conversation history to indicate a change, or breaking point, in the conversation. If you receive a patient link from the other person:

• Tap the patient link to open the View Modules screen for that patient. If the patient is not on your patient list, they are added to your current list. You can now tap a module you want to view for that patient.

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Communicating with a Patient

If a care team has been defined for a patient in an external system, then you may be able to communicate with a member of the care team in Commure Pro Messaging when patient context is active. The Dynamic Care Team screen in Commure Pro displays the providers on the patient’s care team, and allows you to exchange messages with those providers. This may include providers in the patient’s current facility with immediate responsibilities for that patient, as well the patient’s primary care physician or a specialist at another facility. The Dynamic Care Team feature must be setup for your site and for your user by your Administrator. The Dynamic Care Team screen lists each of the providers that have been defined as part of a patient’s care team. Patient care team data is defined in an external system, and then pulled into Commure Pro when the Dynamic Care Team screen is accessed. Each time the screen is opened within Commure Pro, the latest care team data is displayed, so the care team is always up-to-date. The list of care team providers shows the following details if it is available for each provider:

• Commure Pro Messaging status- On the far left, an Online status icon , Offline status icon displays. For non-Commure Pro Messaging users, an Unknown status icon displays, since the user’s presence is unknown.

• Provider’s full name as it appears in the external system.
• Provider’s patient-specific role as it appears in the external system. For example, Attending or Bedside Nurse.
• Provider’s Role as defined in Commure Pro. For example, Jane Smith MD or Alan Jones RN.
• Provider’s Specialty as defined in Commure Pro. For example, Cardiology (note that this is only visible to Commure Pro Messaging users and is only displayed for other Commure Pro users with a Specialty defined). To send a message to a care team member:

1. Open patient context in a conversation by sending or receiving a patient link, as described in Sending or Receiving a Patient Link in a Message.
2. In the patient header, tap the Dynamic Care Team button.

The Dynamic Care team screen displays, showing the list of providers for that patient.

3. Tap a provider name to see the available options for communicating, and then select the option you want.
   • The Send Message option is available to communicate with care team members who are also Commure Pro Messaging users (or are non-Commure Pro users on a supported messaging client). To start a new conversation with the provider, tap Send Message. A conversation screen opens with the provider, and a patient link is added to the conversation. Proceed to send a message to the care team provider as described in Starting or Continuing a Conversation, starting at Step 3.
   • (Optional) Tap View Info to open the Provider Details screen and see the available details for that care team member. If there are no details available for the provider, a message displays stating this.
   • (Optional) If the provider has a Call Back Number configured, tap Call to make a phone call to the care team member.

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Viewing Messages About a Specific Patient

As described in Sending or Receiving a Patient Link in a Message, you might send or receive messages that are about patients and that contain patient links. At any time, you can easily find all the conversations that contain messages about a specific patient, and then view those messages in a consolidated fashion, without having to sift through your entire message history. There are two ways to do this:

• Select the patient from your patient list and then select the Communication module from the module list to view all conversations that contain messages about the patient. For more information, see Using the Communication Module to View Patient-Specific Messages.
• Select the Messages button from the bottom toolbar and then use the Filter button to filter the conversation list down to just those that contain messages about the patient. For more information, see Using the Filter Option to View Patient-Specific Messages.

Please note that this feature must be enabled in your user profile before you can use it. When enabled, patient-specific messages are arranged by conversation type; patient-specific messages that are exchanged in a conversation between individuals are listed separately from patient-specific messages that are exchanged in a group conversation.

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Using the Communication Module to View Patient-Specific Messages

1. Select the patient from the Patient List.
2. Select the Communication module from the module list. The Communication module opens. All conversations that contain messages about the patient are listed, sorted by the names of the persons with whom you conversed. Each conversation shows the other person’s name and their specialty (if available) highlighted in gold, with the two most recent messages about the patient displayed below it. The conversation with the most recent message is located at the top of the conversation list.

3. Respond using either of these methods:
   • To respond immediately, tap into the text field that says “Reply To [recipient name(s)],” type or dictate your message, and then tap the Send button .

• To view the full conversation history first, tap anywhere on the other person’s name or in the area where the last two last messages are shown. The conversation history is opened and displays all messages sent or received about this patient, from the point where a patient link for this patient was initially sent or received, and forward. You can scroll up or down to refresh your memory on the prior conversation. To respond, just tap into the text field, type or dictate your message, and then tap Send. When you use this method, you have access to the Photo button, but there is no Patient button, since the conversation is already about a specific patient. When you are done, tap Back to go back to the Messages screen where you can respond to messages that were sent from other persons (about the currently selected patient).

4. To exit the Communication module, tap a button in the bottom toolbar, or use the View Modules option to open a different module for this patient.

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Using the Filter Option to View Patient-Specific Messages

1. Tap Messages, located in the bottom toolbar.

The Commure Pro Messaging screen opens. All previous conversations where you have sent or received a message within the last 30 days are displayed in the RECENT CONVERSATIONS list.

2. Tap Filter, located in the top left corner of the screen.

The Filter by Patient screen is displayed and shows all of the patients on the currently selected patient list.

3. Select a patient. All conversations that contain messages about the patient are displayed, sorted by the names of the persons with whom you conversed. Each conversation shows the other person’s name and their specialty (if available) highlighted in gold, with the two most recent messages about the patient displayed below it. The conversation with the most recent message is located at the top of the conversation list.

To respond, follow the instructions in Using the Communication Module to View Patient-Specific Messages, starting at Step 3.

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Communicating with a Patient

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Communicating with a Patient’s Care Team in Communication

In some cases, patient care team data is available in an external system, and it may be configured to display in Commure Pro for Commure Pro Messaging users. If care team data is available for a patient’s current visit, a Dynamic Care Team button is available on the screen (available for InFacility visit types only). For more details about the patient care team, and the information that is displayed, see Communicating with a Patient’s Care Team in Commure Pro Messaging. To send a message to a care team member:

1. Tap the Dynamic Care Team button to display the list of providers for that patient.

2. Select a name in the list to show the available options for communicating with that provider. 3. (Optional) Tap View Info to see the provider details for that care team member. 4. (Optional) If the provider has a Call Back Number configured, tap Call to make a phone call to the care team member. 5. To start a new conversation with the provider, tap Send Message. A conversation screen opens with the provider, and a patient link is added to the conversation. 6. Proceed to send a message to the care team provider as described in Starting or Continuing a Conversation, starting at Step 3.

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Sending or Receiving a Photo in a Message

During a conversation with a Commure Pro user, you can take a photo and send it to another person, or they can send one to you. You cannot send or receive photos to/from non-Commure Pro users. To send a photo:

1. Start or continue a conversation as described in Starting or Continuing a Conversation.
2. Tap Photo.

If this is the first time you have attempted to take a photo from Commure Pro Messaging, the following message is displayed: “Commure Pro would like to access the camera. This application requires access to the camera in order to allow you to take photos to be used when registering patients or sending chat messages.” Tap OK to allow access to the camera.

3. Take a photograph. You can tap Retake to re-shoot the photo as many times as necessary until you have the desired image.

4. Once you have the image you want, select Use Photo The conversation screen is redisplayed and the photo is added to the text field. You can tap into the text field and add text to accompany the photo. You can delete the image from the text field by tapping the Backspace key on the virtual keyboard.

5. Tap Send to send the photo.

The photo is displayed in the conversation history, so that you know what was sent. You can tap the image thumbnail for a full-screen view. Please note that the photo is not saved on the device itself (in your photo gallery). If you receive a photo from the other person:

• Simply view the photo as it is shown in the conversation history or tap the image thumbnail for a full-screen view. You cannot save the photo to your device or forward it to another person in any manner (via text, e-mail, or social media).

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Calling the Person with Whom You are Conversing

During a conversation, you might decide it is more effective to continue your conversation via a phone call. You can call back the person with whom you have been conversing if you are using an Apple® iPhone and if the recipient has configured a callback number. In order to receive telephone calls from other Commure Pro Messaging users, you must configure your own callback number. See Configuring a Call Back Number for Commure Pro Messaging for instructions. To call a person directly from Commure Pro Messaging:

1. Start or continue a conversation as described in Starting or Continuing a Conversation.
2. Tap Telephone located in the upper right corner. The Telephone button is present only if the person you are conversing with has configured a callback phone number.

A dialog box displays the persons phone number with buttons to either Call the person, or Cancel.

3. Tap Call to call the person.

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Supported Special Characters in Commure Pro Messaging

Some special characters are supported when searching for message recipients and when communicating with providers.

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Supported Special Characters in Search Results

The following special characters are supported when searching for a message recipient: . - ’ All other characters are ignored in search results.

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Supported Special Characters and Emojis in Conversations

The following special characters are supported when sending and receiving messages in Commure Pro Messaging: ! @ # % & * ( ) - = + [ ] \ ; : ’ ” , . < > ? / Additionally, common emojis are supported when sending and receiving messages using Commure Pro on Apple. Emojis are considered common if they are available on the first pages of the emoji screen. Others, such as flags, may not be visible on all platforms.