Sending Commure Pro Messages

The Commure Pro Messaging module is an internal text messaging system. You can exchange text messages in real time with other providers in the organization and also to receive system messages. The Commure Pro Messaging feature must be enabled in your user profile before you can use it. Once Commure Pro Messaging is enabled for you, a Messaging button is displayed in the top toolbar. As soon as you log into the Commure Pro application on your device, Messaging is turned on and your name shows as available for messaging to other providers in your organization, for whom Messaging is also enabled. You can then exchange text messages with these persons. Depending on your system configuration, you may also be able to:

• Exchange messages with groups of persons.
• Find persons designated as on-call providers for specific services and exchange messages with them.
• Exchange messages with persons in your organization who are not users of the Commure Pro system (with some limitations).
• Receive notifications informing you that new lab or test results are available for a specific patient.
• Search your message list for all messages pertaining to a specific patient, and then view just those messages. While conversing via Commure Pro Messaging, you can also:
• Send and receive links to patients (only with other Commure Pro Messaging users).
• Send and receive photos (only with other Commure Pro Messaging users).

Any messages sent or received within the last 30 days are retained, so that you can return to a previous recent conversation and pick up where you left off.

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Starting or Continuing a Conversation

At any time you can start a new conversation with a person or group, or continue a previous conversation.

1. Tap the Messaging button , located in the top toolbar. The Messaging screen opens. All previous conversations where you have sent or received a message within the last 30 days are displayed in the Recent Conversations list. The conversation with the most recent message is listed at the top and conversations with unread messages are displayed in bold text.

You may be asked to enter a Call Back Number to allow others to call you from within Messaging. For more information about setting a Call Back Number, see Calling a Provider via Commure Pro Messaging.

• A status indicator displays to the left of each user’s name to show if they are Online , Offline, or if their status is Unknown.

• Online: A green circle is displayed to the left of the name of any person who is currently available for messaging. A person is considered available if they are logged into a Commure Pro desktop application and they have Commure Pro Messaging turned on, or if they are logged into a Commure Pro mobile application on a mobile device.
• Offline: A gray circle is displayed to the left of the name of any Commure Pro Messaging user who is currently not logged to Commure Pro Messaging or to the Commure Pro application. You can send messages to any person, regardless of whether or not they are currently available.
• Unknown: A question mark is displayed to the left of the name of any person who is not a Commure Pro Messaging user, but is registered using another messaging client. The status of non-Commure Pro Messaging users is always unknown.
  • A Group Message icon is displayed to the left of any group messages.

2. Determine whether to continue a previous conversation, or start a new one:
   • To continue a previous conversation with a person or group shown in the Recent Conversations list, tap on it to select it. The conversation screen opens and you can see the conversation history. Any messages sent or received in this conversation within the last 30 days are shown.

• To start a new conversation, tap the Compose button. When the Search screen opens, select a person using one of these methods:

• Select an Individual Person: By default, search results include Commure Pro Messaging users across all facilities you’re associated with. If you’re associated with more than one facility, you can filter the search results using the Filter by Facility button. Tap the button and then select a facility from the list to display only the Commure Pro Messaging users from that facility. Search for a single person by typing at least three letters of the person’s first, or last name, or specialty in the Search field at the top of the screen. As you type, only the persons whose names contain those letters are displayed. You can type a combination of up to two search terms to narrow the results, including first name, last name, or specialty. A user’s role may display below their name in the search results. Select the person when you see their name on the list. For example, if you are searching for a provider named Carl Jones whose specialty is Pediatrics, the following search terms would find the provider: “car jone,” “carl ped,” “jones ped.”

• Start a Group Message: If group messaging is enabled, start a group conversation by tapping the New Group button Details for starting and managing a group message are described in Group Message Conversations. - Select an On-Call Provider: If on-call schedule searching is available, tap the On Call tab to select a provider from the on-call schedule for your facility.

For more information about searching and managing on-call schedules, see Working with On-Call Provider Schedules in Commure Pro Messaging.The messaging conversation screen is displayed, with the name and specialty (if available) of the person you selected shown at the top of the screen. 3. Start conversing with the other person.

1. If the keyboard is not displayed automatically, tap into the text field to pop up the keyboard, and then type your message. Or if you prefer, you can select the Microphone icon on the keyboard to dictate your message.
2. Tap Send.

Your message is sent to the recipient and is also displayed in the conversation history. The following icons display the status of your message:

• Delivered: A single gray checkmark means your message was delivered to the recipient but not yet viewed by them.
• Read: Two blue checkmarks means your message was delivered and read by the recipient.
• Pending: A clock means your message was sent while your device is offline, and will remain in Pending status until network connectivity is re-established.
• Not Delivered: A red exclamation mark means your message was not delivered to the recipient. This could occur if the recipient is no longer available to receive messages, or if the messaging client is offline.

When the recipient responds, you can continue to converse back and forth. 4. (Optional) You can perform any of these optional actions:

• Send a patient link to the other person (see Sending or Receiving a Patient Link in a Message).
• Send a photo to the other person (see Sending or Receiving a Photo in a Message).

5. When the conversation is over, tap the Back button to return to the Messaging screen. You will see your recent conversation displayed in the conversation list. Tap Back again to exit Messaging.

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Viewing and Responding to Unread Messages or New Result Notifications

All Commure Pro Messaging users can receive messages sent from other Commure Pro Messaging users, and possibly other persons in your organization that are non-Commure Pro users. These types of messages are General messages. If New Result Notification message types are also enabled for your site, you can receive system-generated messages, which are intended to notify providers when the result has been received for a specific lab or test that they ordered. New result notification messages include a patient link and a summary of the result. For test results, the test name and the date/time of the test result displays. For lab results, the lab components display with highlighting for critical and abnormal results and the date/time for the lab result. Tap the test name or the lab result to view the result details in the Test Results or Lab Results module, respectively. To receive new result notification messages, you must select the Notify when order resulted option when placing the patient’s lab, radiology, or other test order in the Orders module. This process is described in Requesting Notifications when Results are Available. One exception where a subscription is not required to receive a result notification is for sites that have configured a specific Lab Result or Test Result to notify the ordering provider when the result is returned. This could be any result for which a site decides they would like a result notification (for example, Influenza (Flu) or Coronavirus disease (COVID-19)). When a provider submits an order for a lab or test that is configured this way, the results are automatically sent to the ordering provider if that provider is a Commure Pro Messaging user. When you receive either type of message, the application alerts you in several ways, depending on what you are doing at the moment.

• If you are currently logged into the Commure Pro application, and you already have Commure Pro Messaging open:
  • If you already have a conversation open with the sender, then the new message is immediately displayed in the conversation history.
  • If you are conversing with a different person or group, a conversation is started with the sender. When you close the current conversation, you will see the conversation from the sender displayed at the top of the Recent Conversations list. Select the conversation to view all recent messages from that person or group and respond.
• If you are currently logged into the Commure Pro application, but do not have Commure Pro Messaging open:
  • Each time a new general message arrives, a notification that includes the sender’s last name and specialty is sent to your device. For example: “Msg from Smith (Pediatrics).” If the general message contains a patient link, the notification might also include the first three letters of the patient’s last name followed by their first initial. For example, if the message were about Molly Darr, the notification might say: “Msg about Dar, M from Smith (Pediatrics).”
• Each time a new result notification message arrives, a notification is sent to your device that includes the first three letters of the patient’s last name followed by their first initial. In addition, for lab results, the number of abnormal and critical results are appended to the notification text in parenthesis if any exist. For example: “CBC W/AUTO DIFF for Dar, M (3 crit, 2 abn).”

• Each time a message arrives from a new person, the numeric red badge on the Messaging button in the top toolbar is incremented, as in this example: . This number represents the total number of unread messages. Once you view the unread messages in a given conversation, the counter is decremented. The badge count remains visible until all unread messages have been viewed. Tap the notification to open Commure Pro Messaging to the most recently received message, or tap the Messaging button to view the new message(s). When the Recent Conversations list is displayed, it shows the conversations containing the most recent messages at the top of the list, and conversations with unread messages are displayed in bold text. In practical usage, this means that any newly received (unread) messages would be found at the top of the list. However, please keep in mind that if you do not open a conversation that contains an unread message, it can eventually work its way further down the list, as conversations with more recently received or sent messages supersede it at the top of the list.
• If you are not logged into the Commure Pro application:
  • Each time a new general message or new result notification message arrives, the same notification as described in the previous bullet is displayed. You can tap the notification to launch the Commure Pro application, then log in. If the message is from a sender already in your Recent Conversations list, the conversation opens. If the message is from a new sender, the Recent Conversations list opens.
  • A badge displays on the Commure Pro application icon, as in this example: . Depending on your device, the badge may appear as a solid dot, or as a dot with a number in the middle. For those devices with a numbered badge, the number is incremented each time you receive a message. You can select the Commure Pro application icon to launch the application, log in, and then select the Messaging button to view the message(s).

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How Push Notifications work in the Commure Pro App

Users should receive a push notification on their mobile device(s) each time they receive a new message in Commure Pro Messaging. This includes all mobile phones and tablets that a user has provisioned at that time. The only time a user should not receive a push notification on a device is when they are actively participating in the conversation where a new message is received (this means that the device is unlocked, the Commure Pro app is in the foreground, and the conversation with the new message is currently open; if all three of these conditions are met, then a push notification is not displayed on that device). While a push notification is not generated for new messages in an ongoing conversation, push notifications are still generated on any other device where the user is provisioned. For example, if the conversation is open on a user’s iPhone, then the push notification is still generated on their iPad. Push notifications are cleared from all devices after a few seconds have passed, or after the user reads the new message on any of their provisioned devices (whichever occurs first). Push notifications for the Commure Pro app are controlled by the settings on each specific device.

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Group Message Conversations

If group messages are enabled, you can have a conversation with multiple Commure Pro Messaging users at one time (on-call services and non-Commure Pro users cannot be included in group messages). Group messages could be used to contact a group of physicians with the same specialty all at once about a consult, or to send a message to a few physicians who cover each other’s patients to find out who is available during a particular time period, or as a way to communicate with multiple providers that are part of a patient’s care team. All group message participants have the same controls available to them. Each member can add and remove participants, rename the group, and all members are able to leave the group. However, after a member leaves a group message, they must be added back to the group by a member of the conversation if they need to re-join. To start a group message:

1. Open Commure Pro Messaging to the Search screen (as described in Starting or Continuing a Conversation).
2. Tap the By Name tab, if present.

3. Select the New Group button The Add Members screen displays.

4. Search for a person to add to the group. By default, search results include Commure Pro Messaging users across all facilities you’re associated with. If you’re associated with more than one facility, you can filter the search results using the Filter by Facility button. Tap the button and then select a facility from the list to display only the Commure Pro Messaging users from that facility.

Type at least three letters of the person’s first name, or last name, or specialty in the Search by Name field near the top of the screen. As you type, only the persons whose name contain those letters are displayed. You can type a combination of up to two three-letter search terms to narrow the results, including first name, last name, or specialty. A user’s role may display below their name in the search results. Select the person when you see their name on the list. For example, if you are searching for a provider named Carl Jones whose specialty is Pediatrics, the following search terms would find the provider: “car jon,” “car ped,” “jon ped.”

5. Tap a name to add that person to the group. A checkmark appears next to their name to indicate they have been added. You can tap the name again to remove them from the group if they were added in error.
6. Continue to search for the providers you want in the group, and add them. As you select providers, the number of group members displays in the window title at the top of the screen:Add Members (n).
7. When you have added all of the group members you want for the conversation, tap the Next button at the top-right of the screen. The Group Details screen displays. It displays all of the persons you selected, with a Group Name field at the top.
8. (Optional) Type a name into the Group Name field to identify the group (for example, a care team, or a specialty group, or coverage type). The field accepts up to 30 alphanumeric characters. This text displays at the top of the conversation screen when the conversation is open. If you do not specify a group name, the group members’ names are shown instead.
   Once you have added a group name, you can edit the name but you cannot delete it.
9. Tap the Create button at the top-right of the screen to create the new group. The group is created and the conversation screen opens with either the group name or the members’ names displayed at the top of the screen.
10. Start conversing with the group.
11. Tap into the text field to pop up the keyboard and then type your message. Or if you prefer, you can select the Microphone icon on the keyboard to dictate your message. Make any edits to the text as necessary until your message is acceptable.
12. Tap Send.

Your message is sent to the participants and is also displayed in the conversation history.- c. When a participant responds, you can continue to converse back and forth. 11. (Optional) You can perform any of these optional actions:

• Send a patient link to the other participants (see Sending or Receiving a Patient Link in a Message).
• Send a photo to the other participants (see Sending or Receiving a Photo in a Message).

12. When the conversation is over, tap the Back button to return to the Messaging screen. You will see your recent conversation displayed in the conversation list. Tap Back again to exit Messaging.

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To manage a group message

1. Select a group conversation that you want to change from the Recent Conversations list.
2. Tap the Information icon to the right of the group name at the top of the screen. The Group Details screen displays.
3. Perform the desired action(s) on the Group Details screen:
   • Rename a group message.

• The group name (if any) is listed at the top of the screen. Tap into the Group Name field and type a new name or edit the existing text.
  • Add a participant to the group message.

1. Tap the Add Members button
2. Search for a person to add to the group. By default, search results include Commure Pro Messaging users across all facilities you’re associated with. If you’re associated with more than one facility, you can filter the search results using the Filter by Facility button. Tap the button and then select a facility from the list to display only the Commure Pro Messaging users from that facility.

Type at least three letters of the person’s first name, or last name, or specialty in the Search field at the top of the screen. You can type a combination of up to two three-letter search terms to narrow the results, including first name, last name, or specialty. A user’s role may display below their name in the search results. Select the person when you see their name on the list. For example, if you are searching for Carl Jones whose specialty is pediatrics, the following search terms would find the provider: “car jon,” “car ped,” “jon ped.” Select the person when you see their name on the list.- c. Tap a name to add that person to the group. A checkmark appears next to their name to indicate they have been added. You can tap the name again to remove them from the group if they were added in error. 4. (Optional) Continue to search for the persons you want in the group, and add them. As you select providers, the number of group members displays in the window title at the top of the screen:Add Members (n). 5. When you have added all of the group members you want for the conversation, tap the Done button . The user is added to the group and can see the entire conversation history.

• Remove a participant from the group message.
  1. Press and hold on the name of the group member you want to remove to select them.
  2. Tap the Remove button in the top-right corner of the screen. A confirmation message appears.- c. Tap Yes to remove the user from the group message. After a participant is removed from a group, the group message remains in their Recent Conversations list for 30 days (just like other messages). They can access the conversation history and view the group details from when they were part of the group message, but they do not receive new messages and cannot contribute to the conversation. Additionally, former participants no longer have administration controls over the group, so they are unable to add or remove participants nor rename the group. When adding or removing group members, a message appears in the group conversation stating the date and time of the change, the name of the affected member, and the group member who performed the change.
• Call a group member. If a group member has a Call Back Number configured, a Telephone appears next to their name. Tap Telephone to call the group member.

• Leave a group message.
  1. At the top of the screen, tap the More button and select Leave Group. A confirmation message appears asking if you are sure you want to leave.- b. Tap Yes to confirm you want to leave. The conversation screen remains open and you can see still the conversation up to the point you left, but you are no longer able to participate in the conversation or manage the group message. The group message will remain in your Recent Conversations list for 30 days. Changes to a group message are noted in the conversation screen for all participants to see.

4. To close the Group Details page and return to the conversation, tap the Back button at the top of the window.

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Working with On-Call Provider Schedules in Commure Pro Messaging

When on-call schedule searches are enabled, an On Call tab is available at the top of the Commure Pro Messaging window. The On Call tab displays a list of the current on-call providers for the facility (or facilities) to which the current user is assigned. Each row in the list shows:

• The on-call service for that provider and the facility to which they are assigned.
• The provider name as it appears in the on-call system.

To select an on-call provider for a message:

1. Open Commure Pro Messaging to the Search screen (as described in Starting or Continuing a Conversation).
2. Tap the On Call tab A list of providers that are on call are listed in alphabetical order by on-call service.
3. (Optional) By default, search results include Commure Pro Messaging users across all facilities you’re associated with. If you are associated with more than one facility, you can filter the list of providers using the Filter by Facility button. Tap the button and then select a facility from the list to display only the on-call providers for that facility.

4. In the Search field at the top of the screen, search for a person by typing at least two letters of the on-call service, or at least two letters of the person’s first or last name (if you know it). As you type, only the persons whose on-call service or name contain those letters are displayed. You can type a combination of up to two search terms to narrow the results, including service, last name, or first name. A user’s role may display below their name in the search results. Select the person when you see their name on the list. For example, if you are searching for the provider who is on call for Pediatrics, and you think it might be Carl Jones, the following search terms would find the provider: “pedi” or “ped jones.”

5. (Optional) Hold a long tap on a provider’s name to view their on-call schedule information, as well as their specialty and facilities. If additional notes are available in the scheduler system, such as a phone number or email address, they are displayed as well.
6. Select the provider you want to communicate with and proceed to send a message to the on-call provider as described in Starting or Continuing a Conversation, starting at Step 3.

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Viewing Provider Information

When searching for a message recipient, you can access information about a provider as it exists in the Commure Pro database, including Last Name, First Name, their Specialty, and their Facilities, and their User Roles (if available). A provider’s Specialty also displays next to their name in other places in Commure Pro Messaging, such as in search results, the Recent Conversations list, conversation window, and on the Group Details screen. If on-call searching is enabled, tapping Information on the On Call tab also shows an On-Call Schedule section that includes information as it appears in the on-call system. For example, the provider’s specialty and name, on-call hours, contact notes (such as a phone number or email address), and their schedule type. You can view provider information while:

• Searching for a message recipient.
• The conversion window is opened with a provider. To view provider information while searching for a message recipient:

1. Search for a message recipient using one of the following methods:
   • Starting or Continuing a Conversation
   • Working with On-Call Provider Schedules in Commure Pro Messaging
2. In the search results list, press and hold on a provider name. A screen displays the available information for the provider.

If the provider has a call back number configured, then a Telephone is available near the top of the screen to call the person.

3. Tap the Back button to return to the search results list.

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To view provider information in the conversation window

1. Open the conversation with the provider about which you want to retrieve information.
2. Tap the Information icon near the top of the screen.

A screen displays the available information for the provider. If the provider has a call back number configured, then a Telephone is available near the top of the screen to call the person.

3. Tap the Back button to return to the search results list.

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Sending or Receiving a Patient Link in a Message

During a conversation, you can send a patient link to the other person, receive a patient link, or clear the current patient link. To send a patient link:

1. Start or continue a conversation as described in Starting or Continuing a Conversation.
2. Tap the Patient button.

The patients on your current patient list are displayed.

3. Select a patient from the list. A link to the patient is added to the conversation screen as a thumbnail in the text field.

To cancel sending the patient link, tap the Close Patient button.

4. (Optional) If you would like to send a message to the recipient along with the patient link, enter the text in the field that you want to send.
5. Tap Send to send the patient link to the recipient.

When the recipient receives the link, they can select it to display that patient’s information. The patient is then added to their currently selected patient list (if the patient is not already on there) and the module home screen for that patient opens. The text “Patient Context Active” displays below each message that is exchanged about the patient. The patient link is also displayed in the conversation history so that you know which patient you sent. At any time you can send another link for a different patient by tapping Close Patient Context button to close the current patient context, and then repeating Steps 2 and 3. To end patient context so that you can converse on an entirely different topic (or send a link for a different patient):

• Tap the Close Patient Context button.

The message “Patient Context Closed” is displayed to indicate that the conversation is no longer about the previous patient. You can now converse about a different topic, or send a different patient link. If you receive a patient link from the other person:

• Tap anywhere on the patient link to view the patient’s data in any of the clinical modules.
  • If the patient is already on your current patient list, that patient is automatically selected and the Home screen displays. From there, you can then navigate to any module as desired.
  • If the patient is not on your current list, they are added to your list so that you can view their information. The Home screen displays for the newly added patient, and sync is started to bring down the new patient’s data. Once the sync completes, you can then navigate to any module as desired.

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Communicating with a Patient

If a care team has been defined for a patient in an external system, then you may be able to communicate with a member of the care team in Commure Pro Messaging when patient context is active. The Dynamic Care Team screen in Commure Pro displays the providers on the patient’s care team, and allows you to exchange messages with those providers. This may include providers in the patient’s current facility with immediate responsibilities for that patient, as well the patient’s primary care physician or a specialist at another facility. The Dynamic Care Team feature must be setup for your site and for your user by your Administrator. The Dynamic Care Team screen lists each of the providers that have been defined as part of a patient’s care team. Patient care team data is defined in an external system, and then pulled into Commure Pro when the Dynamic Care Team screen is accessed. Each time the screen is opened within Commure Pro, the latest care team data is displayed, so the care team is always up-to-date. The list of care team providers shows the following details if it is available for each provider for each internal provider:

• Commure Pro Messaging status — On the far left, an Online status icon , Offline status icon, or Unknown status icon displays. For non-Commure Pro Messaging users, the status is always unknown.

• Provider’s full name as it appears in the external system.
• Provider’s Role as defined in Commure Pro. For example, Jane Smith MD or Alan Jones RN.
• Provider’s Specialty as defined in Commure Pro. For example, Cardiology (note that this is only visible to Commure Pro Messaging users and is only displayed for other Commure Pro users with a Specialty defined).
• Provider’s patient-specific role as it appears in the external system. For example, Attending or Bedside Nurse. To send a message to a care team member:

1. Open patient context in a conversation by sending or receiving a patient link, as described in Sending or Receiving a Patient Link in a Message.
2. In the patient header, tap the Dynamic Care Team button.

The Dynamic Care team screen displays, showing the list of providers for that patient.

3. Tap a provider name to see the available options for communicating, and then select the option you want. The Compose button is available to communicate with care team members who are also Commure Pro Messaging users (or are non-Commure Pro users on a supported messaging client). To start a new conversation with the provider, tap Compose. A conversation screen opens with the provider, and a patient link is added to the conversation. Proceed to send a message to the care team provider as described in Starting or Continuing a Conversation, starting at Step 3.

The Information button opens the Provider Details screen to show the available details for that care team member. If there are no details available for the provider, a message displays stating this.

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Viewing Messages About a Specific Patient

As described in Sending or Receiving a Patient Link in a Message, you might send or receive messages that are about patients and that contain patient links. At any time, you can easily find all messages sent about a specific patient, and then view those messages in a consolidated fashion, without having to sift through your entire message history. There are two ways to do this:

• Select the patient from your patient list and then select the Communication module from the module list to view all conversations that contain messages about the patient. For more information, see Using the Communication Module to View Patient-Specific Messages.
• Select the Messages button from the bottom toolbar and then use the Filter button to filter the conversation list down to just those that contain messages about the patient. For more information, see Using the Filter Option to View Patient-Specific Messages.

Please note that this feature must be enabled in your user profile before you can use it. When enabled, patient-specific messages are arranged by conversation type; messages exchanged with individuals are listed separately from messages exchanged in a group.

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Using the Communication Module to View Patient-Specific Messages

1. Select the patient from the Patient List.
2. Select the Communication module from the module list. The Communication module opens. All conversations that contain messages about the patient are listed, organized by the names of the persons or groups with whom you conversed. Each conversation shows the other person’s name highlighted in gray (for example:, with the two most recent messages about the patient displayed below it. The conversation with the most recent message is located at the top of the conversation list.

3. Respond using either of these methods:

• To send an in-line response, tap into the text field that says “Reply To [recipient name(s)],” type or dictate your message, and then tap Send.
• To view the full conversation history first, tap anywhere on the other person’s name or in the area where the last two last messages are shown. The conversation history is opened and displays all messages sent or received about this patient, from the point when a patient link for this patient was initially sent or received, and forward. This is a filtered view of the messages exchanged in patient context. You can scroll up or down to refresh your memory on the prior conversation. To respond, just tap into the text field, type or dictate your message, and then tap Send. When you use this method, you have access to the Photo button, but there is no Patient button, since the conversation is already about a specific patient (and you cannot change context to a different patient).

When you are done, tap Back to go back to the Messages screen where you can respond to messages that were sent from other persons (about the currently selected patient). 4. To exit the Communication module, tap a button in the bottom toolbar, or use the View Modules option to open a different module for this patient.

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Using the Filter Option to View Patient-Specific Messages

1. Tap the Messaging button , located in the top toolbar. The Commure Pro Messaging screen opens. All previous conversations where you have sent or received a message within the last 30 days are displayed in the RECENT CONVERSATIONS list.
2. Tap Filter, located in the top right corner of the screen.

The Patients screen is displayed and shows all of the patients on the currently selected patient list.

3. Select a patient. All conversations that contain messages about the patient are displayed, organized by the names of the persons or groups with whom you conversed. Each conversation shows the other person’s name highlighted in gray (for example:, with the two most recent messages about the patient displayed below it. The conversation with the most recent message is located at the top of the conversation list.

To respond, follow the instructions in Using the Communication Module to View Patient-Specific Messages, starting at Step 3.

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Communicating with a Patient

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Communicating with a Patient’s Care Team in Communication

In some cases, patient care team data is available in an external system, and it may be configured to display in Commure Pro for Commure Pro Messaging users. If care team data is available for a patient’s current visit, a Dynamic Care Team button is available on the screen (available for InFacility visit types only). For more details about the patient care team, and the information that is displayed, see Communicating with a Patient’s Care Team in Commure Pro Messaging. To send a message to a care team member:

1. Tap the Dynamic Care Team button to display the list of providers for that patient.

2. Select a name in the list to show the available options for communicating with that provider. 3. (Optional) To see the provider details for that care team member, tap the Details button. 4. To start a new conversation with the provider, tap the Compose button. A conversation screen opens with the provider, and a patient link is added to the conversation. 5. Proceed to send a message to the care team provider as described in Starting or Continuing a Conversation, starting at Step 3.

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Sending or Receiving a Photo in a Message

During a conversation, you can take a photo and send it to another person, or they can send one to you. To send a photo:

1. Start or continue a conversation as described in Starting or Continuing a Conversation.
2. Tap the Photo button.

3. Take a photograph. You can tap the Retry button to re-shoot the photo as many times as necessary until you have the desired image. 4. Once you have the image you want, tap OK. The photo is added to your message field. The conversation screen is redisplayed and the photo is added to the text field. You can tap into the text field and add text to accompany the photo. You can delete the image from the text field by tapping the Backspace key on the virtual keyboard.

5. Tap Send to send the photo to the recipient.

The photo is also displayed in the conversation history, so that you know what was sent. You can tap the image for a full-screen view. Please note that the photo is not saved on the device itself (in your photo gallery). If you receive a photo from the other person:

• Simply view the photo as it is shown in the conversation history or tap the image for a full-screen view. You cannot save the photo to your device or forward it to another person in any manner (via text, e-mail, or social media).

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Calling a Provider via Commure Pro Messaging

You can place a phone call to the provider with whom you are chatting directly from the Conversation screen in Commure Pro Messaging, provided that they have a Call Back Number configured. In order for other providers to be able to call you, you must first configure your own Call Back Number.

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Configuring a Call Back Number

In order to receive telephone calls when using Commure Pro Messaging on an Android device, you must first configure your call back number. After you’ve saved your call back number, you can remove or edit it at any time. Your call back number can also be configured and modified by your System Administrator in the Commure Pro web application. To configure a call back number:

1. Tap the Messaging button , located in the top toolbar. The Messaging screen opens.
2. If a Call Back Number prompt displays, tap Continue to open the Call Back Number screen. Otherwise, tap Telephone near the top of the screen.

3. In the Call Back Number field, type the phone number, including area code, that should be used when another person calls you back from the Commure Pro Messaging option. This field accepts only numbers, you cannot enter any parentheses or dashes.
4. Tap Save and then tap Back. to return to the Recent Conversations screen.

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To edit or delete your call back number

1. Tap the Messaging button , located in the top toolbar. The Messaging screen opens.
2. Tap Telephone near the top of the screen to open the Call Back Number screen.

3. In the Call Back Number field, type a different phone number, including area code, that should be used when another person calls you back from the Commure Pro Messaging option. This field accepts only numbers, you cannot enter any parentheses or dashes. To delete your call back number, tap the X in the field to clear the phone number.

4. Tap Save and then tap Back. to return to the Recent Conversations screen.

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Calling the Person with Whom You are Conversing

During a conversation, you might decide it is more effective to continue your conversation via a phone call. You can call back the person with whom you have been conversing if the recipient has configured a call back number. In order to receive telephone calls from other Commure Pro Messaging users, you must configure your own call back number. The following information relates to a conversation with an individual provider. You may be able to call a provider in a group message as well (provided they have a Call Back Number configured). To call a person directly from Commure Pro Messaging:

1. Start or continue a conversation as described in Starting or Continuing a Conversation.
2. Tap Telephone located near the top of the screen to call the person. The Telephone button is present only if the person you are conversing with has configured a callback phone number.

If you are asked to allow Commure Pro to make phone calls, tap Allow.

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Supported Special Characters in Commure Pro Messaging

Some special characters are supported when searching for message recipients and when communicating with providers.

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Supported Special Characters in Search Results

The following special characters are supported when searching for a message recipient: . - ‘ All other characters are ignored in search results.

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Supported Special Characters and Emojis in Conversations

The following special characters are supported when sending and receiving messages in Commure Pro Messaging: ! @ # % & * ( ) - = + [ ] \ ; : ‘ ” , . < > ? / Additionally, common emojis are supported when sending and receiving messages using Commure Pro on Android. Emojis are considered common if they are available on the first pages of the emoji screen. Others, such as flags, may not be visible on all platforms.