This page is adapted from iOS documentation. Navigation paths and button labels may differ on Android. Hardware validation is pending.
Starting a New Recording
Swipe left on a patient
From the Patient List, swipe left on the patient row and tap New Ambient Note. The recording screen opens with the patient’s name and identifiers already populated from the EHR.
Choose a note template
Select a template from the dropdown (e.g., “Hospitalist Progress Note”). The template determines how the AI structures the sections of your generated note. You can change templates later if needed — see Note Actions.If no Provider Documents (PDocs) are available for the current date, the app displays the full list of Commure Pro templates so you can select one manually. When a single PDoc is available, it is selected automatically and cannot be changed.
Start Recording
Tap the Start Recording button. The timer begins and the app captures your conversation with the patient using your device’s microphone.
Tapping the Record button confirms you have obtained consent from the required parties to record the conversation and use AI. If your organization has enabled the consent pop-up, you will be prompted to confirm before recording begins.
Save the recording
When the encounter is finished, tap Save. The recording is uploaded and the AI generates your note. After saving, the audio uploads in the background — you can navigate away from the app or lock your device and the upload will continue. A confirmation appears when the upload completes. You can track the progress on the Accessing Your Notes screen.
Alternative: Using the + Button
You can also start a recording from the patient detail screen:- Tap a patient in the Patient List to open their detail screen.
- Tap the blue + button in the bottom-right corner and select New Ambient Note.
- Choose a note template and tap Start Recording.
If you have a recording in progress for this patient, you will also see a Resume Note option in the action sheet.
Resuming a Paused Recording
If you need to step away during a recording, you can pause and resume later. There are two ways to resume: Via swipe:- Return to the patient in the Patient List.
- Swipe left on the patient row and tap More, then select Resume Note from the action sheet. If your organization has configured Resume Note as a direct swipe action, you can tap it directly without going through More.
- Confirm the session you want to resume in the dialog.
- Tap the patient to open their detail screen.
- Tap the blue + button and select Resume Note.
- Confirm the session you want to resume in the dialog.
If no paused recordings exist for the patient, selecting Resume Note will prompt you to start a new ambient note instead.
Tips for Best Results
- Position your device so the microphone can clearly capture both you and the patient. Avoid placing it in a pocket or face-down.
- Check the volume meter — if it is not moving, verify that Commure Pro has microphone permission in your device’s Settings > Apps > Commure Pro > Permissions.
- Use multi-syllable trigger words if you have configured Dot Phrases or Macros, as these are recognized more reliably than short words.
- Incoming calls on Android that ring but are not answered do not pause the recording — it continues normally. If you answer a call, the recording pauses automatically. When you hang up and return to the Commure Pro app, tap Resume to continue recording.
This differs from iOS, where an incoming call pauses the recording as soon as the phone starts ringing — even if you do not answer.
Next Steps
Accessing Your Notes
Review your generated notes, transcripts, and audio playback.
Note Actions
Resume, edit, or provide feedback on a completed note.