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This page is adapted from iOS documentation. Navigation paths and button labels may differ on Android. Hardware validation is pending.
The fastest way to create a note starts by tapping the microphone icon next to the patient on the Patient List.
Starting from outside the app? The Start Scribe home screen widget gets you to a ready-to-record scribe in two taps, without opening the app and finding the patient first — see Home Screen Widget.
Swipe left for New Scribe, select a template, and start recording

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Starting a New Recording

1

Tap the microphone next to a patient

From the Patient List, tap the microphone icon on the patient row. The recording screen opens with the patient’s name and identifiers already populated from the EHR.The microphone icon opens a single Scribe option that lands you in the right place: when draft notes are waiting for the patient, the draft notes screen opens so you can resume a draft or start a new scribe; when there are none, you go straight to the New Scribe recording screen.
2

Choose a note template

Select a template from the dropdown (e.g., “Hospitalist Progress Note”). The template determines how the AI structures the sections of your generated note. You can change templates later if needed — see Note Actions.If no Provider Documents (PDocs) are available for the current date, the app displays the full list of Commure Pro templates so you can select one manually. When a single PDoc is available, it is selected automatically and cannot be changed.
3

Start Recording

Tap the Start Recording button. The timer begins and the app captures your conversation with the patient using your device’s microphone.
Tapping the Record button confirms you have obtained consent from the required parties to record the conversation and use AI. If your organization has enabled the consent pop-up, you will be prompted to confirm before recording begins.
4

Save the recording

When the encounter is finished, tap Save. The recording is uploaded and the AI generates your note. After saving, the audio uploads in the background — you can navigate away from the app or lock your device and the upload will continue. A confirmation appears when the upload completes. You can track the progress on the Accessing Your Notes screen.

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Alternative: Using the + Button

You can also start a recording from the patient detail screen:
  1. Tap a patient in the Patient List to open their detail screen.
  2. Tap the blue + button in the bottom-right corner and select New Scribe.
  3. Choose a note template and tap Start Recording.
If you have a recording in progress for this patient, you will also see a Resume Scribe option in the action sheet.

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Alternative: Using the Home Screen Widget

You can start a scribe straight from a home-screen widget, without opening the app first. The widget prompts you to select a patient before the scribe starts, and a matching app shortcut puts the same entry point in the launcher’s long-press menu. The widget offers one scribe option rather than separate resume and new-scribe paths. See Home Screen Widget for the full setup and flow.

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Live Updates While Recording

While a recording is in progress, Commure Pro posts an ongoing notification so you can keep track of the session from anywhere on your device.
Recording screen with timer, home screen showing the Live Updates chip in the status bar, and the notification shade with Pause and Finish actions
  • Status bar chip (Android 16 and later): when you leave the app, a compact chip appears in the status bar showing the Commure Pro icon and the elapsed recording time, so the session stays visible at a glance.
  • Notification shade: expand the shade to see the full notification — the patient session, the running timer, and Pause and Finish actions you can tap without reopening the app.
Close-up of the Android status bar with the Live Updates chip showing the Commure Pro icon and elapsed recording time
The status bar chip requires Android 16 or later. On earlier Android versions the ongoing notification still appears in the notification shade and on the lock screen, without the status bar chip.
If the recording is interrupted while you are away from the app, Commure Pro shows a Scribe Paused dialog when you return — tap Resume to continue the session.

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Resuming a Paused Recording

If you need to step away during a recording, you can pause and resume later. There are two ways to resume: Via swipe:
  1. Return to the patient in the Patient List.
  2. Swipe left on the patient row and tap More, then select Resume Scribe from the action sheet. If your organization has configured Resume Scribe as a direct swipe action, you can tap it directly without going through More.
  3. Confirm the session you want to resume in the dialog.
Via the + button:
  1. Tap the patient to open their detail screen.
  2. Tap the blue + button and select Resume Scribe.
  3. Confirm the session you want to resume in the dialog.
If no paused recordings exist for the patient, selecting Resume Scribe will prompt you to start a new ambient note instead.
Via Note Details: open a draft note to its Note Details screen and tap Resume Scribe there. This path offers the same component-level options available from the patient dashboard, so you can dictate for an individual component of the note without backing out to the dashboard first. The recording continues from where you left off.
If you close the Commure Pro app while actively recording, the audio file will not be saved. Always end or pause the recording before leaving the app.

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Tips for Best Results

  • Position your device so the microphone can clearly capture both you and the patient. Avoid placing it in a pocket or face-down.
  • Check the volume meter — if it is not moving, verify that Commure Pro has microphone permission in your device’s Settings > Apps > Commure Pro > Permissions.
  • Use multi-syllable trigger words if you have configured Dot Phrases or Macros, as these are recognized more reliably than short words.
  • Answering an incoming call pauses the recording — tap Resume after hanging up to continue. If a call rings unanswered while your phone is in Ring mode, recording pauses; in Vibrate or Silent mode it continues uninterrupted.
On iOS, an unanswered incoming call does not interrupt recording in any ringer mode. See Troubleshooting for the full platform breakdown.

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Next Steps

Accessing Your Notes

Review your generated notes, transcripts, and audio playback.

Note Actions

Resume, edit, or provide feedback on a completed note.