Ambient AI

Ambient AI in Commure Pro records your patient encounters and automatically generates structured clinical notes using AI-powered speech recognition. It supports approximately 60 languages and over 30 accents and dialects with HIPAA-compliant processing, so you can focus on the patient while the AI handles documentation. Ambient AI is part of a broader AI toolkit in Commure Pro. The recording and note generation engine works alongside AI Studio for personalizing how notes are generated, and a set of customization features — Custom Formatting, Dot Phrases, Macros, and Personal Dictionary — that let you tailor output to your clinical style.

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Prerequisites

Before you can record your first encounter, the following must be in place:

• Organization enablement — Ambient AI is enabled per organization via feature flag. If you do not see the option to start a recording, contact your Commure Pro representative.
• Microphone permission — Commure Pro needs access to your device microphone. Go to Settings > Apps > Commure Pro > Permissions and confirm the Microphone permission is allowed.
• Patient consent — Tapping the Record button confirms you have obtained consent from the required parties. If your organization has enabled the consent pop-up, you will be prompted to confirm before recording begins.

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How It Works

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Quick Start

The fastest path from patient to completed note:

1. Open the Patient List and swipe left on your patient.
2. Tap New Scribe.
3. Select a note template from the dropdown.
4. Tap Start Recording and conduct the encounter.
5. Tap Save when finished.
6. Open the note from your notes list, review the generated content, and transfer it to the EHR.

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Smart Suggestions

When enabled, Ambient learns from your edits as you work. As you correct or refine generated notes, the system captures those changes as implicit feedback and adapts future notes to match your documentation style — no explicit feedback form required. Once a week (on a configurable day), you will see a full-screen Smart Suggestions prompt when you open the app, surfacing any new learned preferences that are ready to review. The prompt lets you approve or dismiss each suggestion before it is applied to future notes.

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Feature Ecosystem

Ambient AI works with several related features to give you control over the full documentation workflow:

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After Your Note Is Generated

Once a note is ready, you have several options before transferring it to the EHR:

• Edit inline — tap to correct wording, add details, or remove extraneous content
• Resume Scribe — re-record additional context (corrections, addenda, post-encounter notes) and the AI incorporates it into the existing note
• Change Template — select a different template and the AI regenerates the note from the original recording
• View Transcript — review the original recorded conversation to verify accuracy
• Rate this Scribe — provide thumbs-up or thumbs-down feedback to improve future note quality

For recurring style preferences (e.g., always use bullet points in the Plan section), configure Custom Formatting rules so the AI applies them automatically rather than editing each note individually.

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Tips for Best Results

• Position your device so the microphone can clearly capture both you and the patient. Avoid placing it in a pocket or face-down.
• Check the volume meter — if it is not moving, verify microphone permissions in your device settings.
• Use multi-syllable trigger words for Dot Phrases and Macros, as they are recognized more reliably than short words.
• Use Custom Formatting for recurring preferences — feedback is best for one-off corrections, while formatting rules apply automatically to every future note.
• Answering an incoming call pauses the recording — tap Resume after hanging up to continue. If a call rings unanswered while your phone is in Ring mode, recording pauses; in Vibrate or Silent mode it continues uninterrupted. See Troubleshooting for details.

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Explore Ambient AI